Team Manager - Bloor Street

Brobston Group LLC; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

The Team Manager at Tiffany & Co. supports the Director in leading sales operations and security teams to meet and exceed targets and elevate the store experience.

They assume oversight when the Director is not present, mentor the team, act as a Guest Experience Manager, and ensure unsurpassed client service. Responsibilities include leading and motivating the sales team, deepening client relationships, managing client experiences on the floor, and coaching staff while ensuring operational

Qualifications

• Minimum 3 years in retail or luxury retail store management.
• Proven track record in achieving sales targets.
• Flexibility to work days, nights, weekends and holidays.
• Experience developing client relationships to support brand recognition.
• Proficiency with Microsoft Office and POS systems.

Responsibilities

• Lead and motivate team to meet store sales targets and KPIs.
• Deepen client relationships and drive client development.
• Lead on the sales floor and manage client relationships.
• Deliver exceptional client service and Tiffany Experience Index.
• Provide management presence on floor and coach team.
• Optimize hospitality and store amenities for unique client experiences.
• Attract, hire and retain top talent; build diverse pipeline.
• Train and provide performance feedback using rewards.
• Manage back of house operations and ensure internal controls.

Skills

Sales leadership

Client relationship management

Team motivation

Operations management

Flexibility

Guest experience focus

Education

College or university degree preferred

Graduate gemologist degree or GIA coursework preferred

Tools

POS systems

Microsoft Office

Job description

Summary

The Team Manager supports the Director in leading sales operations and security teams to meet and exceed targets and elevate the store experience. They assume oversight when the Director is not present, mentor the team, act as a Guest Experience Manager, and ensure unsurpassed client service.

Responsibilities

• Lead and motivate the team to achieve or exceed store sales targets and KPIs.
• Deepen client relationships and drive client development activities.
• Demonstrate sales leadership by working on the sales floor and managing client relationships.
• Deliver exceptional client service and model the Tiffany Experience Index.
• Provide management presence on the sales floor and coach team members.
• Optimize hospitality and store amenities to create unique client experiences.
• Attract hire and retain top talent and build a diverse pipeline.
• Train coach and provide performance feedback using reward and recognition programs.
• Manage back of house operations ensure compliance with internal control procedures and drive operational efficiencies.

Requirements

• Minimum of 3 years retail or luxury retail store management or relevant customer related experience.
• Proven track record in sales generation and managing sales results.
• Flexibility to work days nights weekends and holidays.
• Ability to develop new opportunities and maintain client relationships to support brand recognition.
• Proficiency with Microsoft Office client tracking systems and point of sale systems.
• Flexibility to perform various roles including sales floor and operations.
• College or university degree preferred.
• Graduate gemologist degree or GIA coursework preferred.