Team Leader, Property Claims

Definity Financial; Edmonton; On-site; CAD 77,000 - 142,000; Full time

Job summary

A leading financial services company is seeking a dedicated leader for their Property Claims team. In this role, you will guide a team of Claims Representatives, ensuring efficient claim handling and fostering staff development. You will manage budgets, conduct audits, and provide essential coaching to enhance team performance. Ideal candidates will possess strong organizational and interpersonal skills, along with a background in claims management. If you thrive in a dynamic environment and have a passion for customer service, this opportunity is for you.

Qualifications

• 3 - 5 years of claims experience in Property claims.
• Previous leadership experience required.

Responsibilities

• Lead team of Property Claims Representatives.
• Provide guidance and technical direction.
• Complete audits and manage an annual operating budget.

Skills

Organizational Skills

Negotiation Skills

Analytical Skills

Interpersonal Skills

Communication Skills

Education

University Degree

College Diploma

CIP Designation

Job description

What can you expect in this role?

• Lead assigned team of Property Claims Representatives and provide technical direction to ensure efficient handling of claims
• You’ll provide guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct and adherence to processes and corporate policies and procedures.
• You’ll complete audits by reviewing and monitoring claims files and providing effective feedback.
• You’ll foster staff development by assisting with the selection of staff, conducting performance evaluations, provide ongoing and effective feedback, identify training opportunities, and keep staff informed of changes to policies and procedures.
• You’ll provide coaching and performance feedback to the Property team by reviewing reports, discussing options, and developing action plans.
• You’ll manage expenses and an annual operating budget for the team.
• You’ll initiate interviews for vacancies within the unit and making recommendations for new hires

What do you bring to the role?

• 3 - 5 years of claims experience, with a focus on the direct handling of a variety of Property claims
• Previous leadership experience
• Licensed in New Brunswick, PEI and Newfoundland considered an asset
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential.
• University degree from any discipline. College diploma within a relevant discipline from a minimum two-year program at a provincially recognized and funded community college and/or the CIP designation is required.
• You’re professional, friendly, and courteous in all interactions with both customers and co-workers
• You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
• You’ve got a strong customer-interaction focus and proven performance management experience coupled with well-developed communication, organizational, interpersonal, and analytical skills.
• You’re a natural coach and mentor

Salary range is $77,100- $142,000