Team Leader, Mayfair Shopping Centre

Saje Natural Wellness; Victoria; On-site; CAD 45,000 - 60,000; Full time

Job summary

Une entreprise dédiée au bien-être recherche un Team Lead pour offrir un service client exceptionnel et diriger une équipe dans un environnement dynamique. Ce rôle exige une forte capacité à inspirer les autres, à atteindre des résultats commerciaux et à maintenir une culture d'entreprise positive. Les candidats doivent posséder une expérience significative en vente au détail, une passion pour le bien-être, et un esprit axé sur la croissance.

Qualifications

• Expérience en vente au détail et en leadership est essentielle.
• Capacité à inspirer et motiver une équipe.
• Passion pour le bien-être et l'incorporation de celui-ci dans la routine quotidienne.

Responsibilities

• Fournir un excellent service à la clientèle tout en atteignant les objectifs commerciaux.
• Former les membres de l'équipe sur les produits et les standards de présentation.
• Encourager une culture d'inclusion et de croissance personnelle.

Skills

Customer Service

Leadership

Coaching

Team Collaboration

Retail Experience

Growth Mindset

Wellness Knowledge

Job description

Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing and leadership duties.

While fostering an environment that delivers upon the company’s culture and service ethos, this role balances an operational mindset with a people-centric approach to leading the retail business.

Through day to day functions, the Team Lead contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values : Wellness, Growth, Celebration, Greatness and Belonging.

Responsibilities

• Contribute to an environment of excellent community member service , sharing our awesome products and spreading wellness through the in-store experience
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
• Take a proactive and innovative approach to growing the business through community outreach
• Inspire and uplift your team through coaching, collaboration and by embodying our core values
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness
• Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
• Retail experiences - An expert in delivering experiences to Community Members
• Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
• Proven growth story - You've taken initiative for personal and professional growth and understand the importance of growth to your success and Saje's sucess
• Hustle and positive attitude - Thrives in a challenge; is solutions-focused; will see the bright side of situation despite adversity; never gives up
• Wellness persona - You're passionate about wellness and incorporates wellness into your everyday routine

Key Relationships

Reporting to theStore Manager

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