Team Leader - Customer Service

Mohawk Industries, Inc.; Montreal; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a leading manufacturer of tile and natural stone as a Team Lead Customer Service Rep. In this role, you will lead customer service and warehouse teams, ensuring efficient operations and high-quality service. The company values a family-friendly environment and offers competitive salaries and benefits.

Benefits

Comprehensive benefits package

Career opportunities

Creative and growth environment

Qualifications

• 3+ years of customer service and/or warehouse experience.
• Supervisor or lead-level experience preferred.

Responsibilities

• Train, coach, and guide Customer Service Representatives.
• Execute warehouse and/or CSR duties as needed.
• Maintain a safe working environment.

Skills

Organizational Skills

Training

Communication

Time Management

Leadership

Teamwork

Judgment

Detail-oriented

Safety Conscious

Education

High School diploma

Job description

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Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Team Lead Customer Service Rep to join our TEAM! The Team Lead Customer Service Rep will train CSRs, perform warehouse and / or CSR duties as needed, and store order management.

Primary Objective

Performs a variety of customer service and / or warehouse duties as well as leads Customer Service Representatives and / or Warehouse Representatives in the performance of their duties.

Primary Function and Scope

• Trains, coaches, and guides Customer Service Representatives and / or Warehouse Associates.
• Executes warehouse and / or CSR duties as needed.
• May complete all aspects of SSC Order Management.
• May be responsible for purchasing activity (placing / receiving POs in systems and a warehouse).
• Executes warehouse tasks for inventory management and order fulfillment.
• May execute daily office tasks and office administration.
• May provide service in the showroom.
• Serves as a resource for other SSC associates.
• Maintains a safe working environment by obeying all safety rules and reporting all accidents and unsafe conditions to Management.
• Ensures adherence to company policies and procedures.
• Performs other related duties as required.

Experience and Knowledge Required

• High School diploma or equivalent experience;
• 3+ years of customer service and / or warehouse experience.
• Supervisor or lead-level experience is preferred.
• Strong organizational skills.
• Training and communication abilities.
• Time management and leadership skills.
• Teamwork and judgment.
• Detail-oriented and safety conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability / veteran committed to an inclusive workplace.