Team Leader, Bodily Injury / Casualty Claims / Excess Auto Claims

Definity Financial Corporation; Vancouver; On-site; CAD 77,000 - 142,000; Full time

Job summary

A leading financial corporation is seeking a skilled leader to enhance claims processes and develop team performance. The ideal candidate will have extensive experience in bodily injury claims, strong technical skills, and a proven leadership record. Responsibilities include training staff, conducting audits, and fostering team development. This role offers a competitive salary range reflecting the importance of effective claims management and team leadership.

Qualifications

• Minimum of 5 years' experience in bodily injury/casualty litigation claims.
• Experience with performance management process.

Responsibilities

• Facilitating weekly team huddles and one-on-one meetings.
• Analyzing and implementing efficient claims processes.
• Completing monthly audits and providing feedback.

Skills

Leadership

Negotiation

Analytical

Interpersonal

Education

University degree

CIP designation

2-year diploma in Insurance, Law & Security, Loss Control or Business Administration

Job description

• Facilitating weekly Team Huddles and one on one meetings with team members.
• Effectively analyzing, developing, and implementing efficient claims processes, procedures, and methods to assist with improved processes and results.
• Ability to generate statistical data from MIS reports.
• Providing guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.
• Providing on-going performance feedback and designing development plans when needed.
• Completing monthly audits by reviewing and monitoring claims files and providing effective feedback.
• Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
• Initiating interviews for vacancies within the unit and making recommendations for new hires.

What you bring to this role?

• Prior proven record of Leadership experience required
• Minimum of 5 years' experience inbodily injury / casualty litigationclaims.
• Strong technical skills in British Columbia Auto / Bodily Injury and general liability and CGL claims and ability to handle technical issues within the team. National technical file handling experience is an asset.
• Experience / knowledge of civil litigation environment in British Columbia
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential. Team Culture focus is essential.
• Experience with the performance management process.
• Ability to exercise high level vision to understand and support a national team.
• University degree in any discipline or a college diploma in one of the following programs : (2-year diploma from a provincially recognized and funded community college in : Insurance, Law & Security, Loss Control or Business Administration) or the CIP designation.

Salary range is $77,100 - $142,000

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