Team Leader, Bodily Injury/Casualty Claims/Excess Auto Claims

Definity Financial Corporation; Vancouver; On-site; CAD 77,000 - 142,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance their claims processes and foster team development. This role requires a proven record in leadership and a deep understanding of bodily injury claims within the civil litigation environment of British Columbia. You will be responsible for guiding staff, conducting performance evaluations, and ensuring adherence to corporate policies. Join a forward-thinking company where your contributions will directly impact team success and operational efficiency, all while enjoying a competitive salary and opportunities for professional growth.

Qualifications

• 5+ years of experience in bodily injury/casualty litigation claims.
• Strong technical skills in BC Auto/Bodily Injury and general liability claims.

Responsibilities

• Facilitating weekly team meetings and providing performance feedback.
• Analyzing and implementing efficient claims processes.

Skills

Leadership Experience

Bodily Injury Claims

Civil Litigation Knowledge

Negotiation Skills

Analytical Skills

Interpersonal Skills

Education

University Degree

College Diploma in Insurance

CIP Designation

Job description

What can you expect from this role?

• Facilitating weekly Team Huddles and one on one meetings with team members.
• Effectively analyzing, developing, and implementing efficient claims processes, procedures, and methods to assist with improved processes and results.

• Ability to generate statistical data from MIS reports.

• Providing guidance, on-the-job training, technical instructions, and direct leadership to assigned staff relative to performance, productivity, personal conduct, and adherence to processes and corporate policies and procedures.
• Providing on-going performance feedback and designing development plans when needed.
• Completing monthly audits by reviewing and monitoring claims files and providing effective feedback.
• Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
• Initiating interviews for vacancies within the unit and making recommendations for new hires.

What you bring to this role?

• Prior proven record of Leadership experience required
• Minimum of 5 years' experience inbodily injury / casualty litigationclaims.
• Strong technical skills in British Columbia Auto/Bodily Injury and general liability and CGL claims and ability to handle technical issues within the team. National technical file handling experience is an asset.
• Experience/knowledge of civil litigation environment in British Columbia
• Demonstrated organizational, negotiation, analytical and interpersonal skills are essential. Team Culture focus is essential.
• Experience with the performance management process.
• Ability to exercise high level vision to understand and support a national team.
• University degree in any disciplineora college diploma in one of the following programs: (2-year diploma from a provincially recognized and funded community college in: Insurance, Law & Security, Loss Control or Business Administration)orthe CIP designation.

Salary range is $77,100 - $142,000