Team Leader

Dollarama; St. Catharines; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension

Tailor-made training

Career growth

Job summary

Dollarama is seeking a Team Leader to support the Store Manager and Assistant Store Manager in daily retail operations in the Niagara region. The role focuses on leading store associates, merchandising, customer service, and completing manager-on-duty tasks.

The ideal candidate has retail experience, supervisory exposure, and strong leadership and communication skills with the ability to multitask in a high-volume environment. Full-time hours and ongoing training are provided.

Qualifications

• Minimum of 1 year of retail experience.
• 1–2 years in a supervisory role.
• Strong leadership and communication skills.
• Open availability including day, evening, and weekend shifts.
• Ability to multitask and manage priorities in a high-volume environment.

Responsibilities

• Lead and supervise store associates, providing guidance and support.
• Oversee merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensure excellent customer service standards.
• Perform manager-on-duty tasks (breaks, time, attendance).
• Maintain visual merchandising standards.
• Address customer complaints and resolve issues promptly.
• Maintain store safety and cleanliness.
• Perform cash management and opening/closing duties as needed.
• Participate in inventory processes and training.
• Assist with hiring and performance management.

Skills

Leadership

Communication

Multitasking

Time management

Customer service

Job description

As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.

Daily Tasks (but not limited to)

• Leading and supervising store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting manager-on-duty tasks (breaks, time, and attendance).
• Implementing and maintaining visual merchandising standards.
• Addressing customer complaints and resolving issues promptly.
• Maintaining store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Participating in inventory processes and employee training.
• Following up on assigned tasks and contributing to hiring and performance management.

What Do You Need to Succeed?

• Minimum of one (1) year of retail experience.
• 1-2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor-made training and integration program.
• Career growth opportunities within the company.
• Applicable to full-time employees only. Full-time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).

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