Team Leader

Dollarama; Laval (administrative region); On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan matched

Tailor-made training program

Career growth opportunities

Job summary

Dollarama in Laval, QC is seeking a Team Leader to support the Store Manager and Assistant Store Manager in overseeing daily retail store operations. You will lead and supervise store associates, drive excellent customer service, and ensure smooth merchandising and daily shipments.

This role offers room for career growth, a comprehensive benefits package, and a tailor-made training program. Full-time, with open availability including days, evenings, and weekends.

Qualifications

• At least 1 year of retail experience.
• 1–2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability including days, evenings, and weekends.
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume store.

Responsibilities

• Lead and supervise store associates, providing guidance and support.
• Oversee merchandising, shelving, and daily shipments.
• Ensure excellent customer service standards are met.
• Handle manager-on-duty tasks (breaks, time, attendance).
• Maintain visual merchandising standards.
• Address customer complaints and resolve issues promptly.
• Maintain store safety and cleanliness standards.
• Perform cash management and opening/closing duties.
• Participate in inventory processes and employee training.
• Support hiring and performance management tasks.

Skills

Leadership

Customer service

Communication

Multitasking

Job description

As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.

Daily Tasks (but not limited to)

• Leading and supervising store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting manager-on-duty tasks (breaks, time, and attendance).
• Implementing and maintaining visual merchandising standards.
• Addressing customer complaints and resolving issues promptly.
• Maintaining store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Participating in inventory processes and employee training.
• Following up on assigned tasks and contributing to hiring and performance management.

What Do You Need to Succeed?

• Minimum of one (1) year of retail experience.
• 1-2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor-made training and integration program.
• Career growth opportunities within the company.
• Applicable to full-time employees only. Full-time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).

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