Team Leader

Dollarama; Thompson; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Company matched pension plan

Tailor-made training and integration

Career growth opportunities

Job summary

Dollarama in Canada is seeking a Team Leader to support the Store Manager and Assistant Store Manager in overseeing daily retail operations.

You will lead store associates, supervise merchandising, handle shipments, maintain safety and cleanliness, and ensure exceptional customer service.

This full-time role requires 1–2 years of supervisory experience, strong leadership and communication skills, and open availability for day, evening and weekend shifts.

Qualifications

• Minimum of one year of retail experience.
• 1–2 years in a supervisory role.
• Strong leadership and communication skills.
• Open availability including days, evenings, weekends.

Responsibilities

• Lead and supervise store associates and provide guidance.
• Handle merchandising, shelving, and daily shipments.
• Ensure excellent customer service standards.
• Perform manager-on-duty tasks, opening/closing, timekeeping.
• Maintain safety, cleanliness, and cash management.
• Support inventory, training, and hiring/performance follow-up.

Skills

Leadership

Customer service

Retail experience

Supervisory experience

Time management

Job description

As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.

Daily Tasks (but not limited to)

• Leading and supervising store associates, providing guidance and support.
• Responsible for store merchandising, shelf stocking, and boxing/unboxing daily shipments.
• Ensuring excellent customer service standards are met.
• Conducting manager-on-duty tasks (breaks, time, and attendance).
• Implementing and maintaining visual merchandising standards.
• Addressing customer complaints and resolving issues promptly.
• Maintaining store safety and cleanliness standards.
• Performing cash management, store opening and closing duties as needed.
• Participating in inventory processes and employee training.
• Following up on assigned tasks and contributing to hiring and performance management.

What Do You Need to Succeed?

• Minimum of one (1) year of retail experience.
• 1-2 years in a supervisory role.
• Ambition to progress within the company.
• Open availability (day, evening, weekend).
• Strong leadership and communication skills.
• Ability to multitask and manage priorities in a high-volume environment.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor-made training and integration program.
• Career growth opportunities within the company.
• Applicable to full-time employees only. Full-time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).

Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.