Team Lead, Warehouse - Table Rock Complex

Niagara Parks Commission; Niagara Falls; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Pension plan

Health & dental

Life insurance

Vacation time

EFAP

Professional development

Employee discounts

Attractions passes

Free entry

Job summary

Niagara Parks Commission is seeking a Team Lead, Warehouse at Niagara Falls, ON. This role supervises receiving, unpacking, and stock checks while maintaining orderly stock areas and ensuring inventory accuracy across locations.

You will monitor stock levels, coordinate transfers, manage cycle counts, and supervise seasonal staff, with overtime and shift work as required for a seven‑day operation. A secondary school diploma and knowledge of stockroom procedures are essential.

Qualifications

• 2 years of related experience, plus 1 year on the job.
• Group leadership skills.
• Strong interpersonal, communication and customer service skills.
• Experience in receiving, conducting inventory counts, planogram, ability to carry out manual tasks and work independently.
• Knowledge of Retail Pro and retail inventory software including reporting, and inventory control; Computer skills in Microsoft Office, primarily Outlook.
• Willing & able to work overtime on short notice and to perform shift work necessary to fulfil the requirement of a seven‑day operation.

Responsibilities

• Monitor inventory levels across assigned locations and maintain stock availability.
• Match purchase orders to inventory received and report discrepancies.
• Operate inventory control software efficiently.
• Oversee store-to-store merchandise transfers and report issues to the Supervisor.
• Assist with organizing stock room storage systems and min/max recommendations.
• Supervise seasonal and student warehouse clerks and refer issues to the Supervisor.
• Receive and check invoices of supplies.
• Receive, unpack, and check merchandise for resale and other supplies; notify discrepancies.
• Identify stock discrepancies and resolve day-to-day issues.
• Stock merchandise on shelves neatly and ensure perishable items are rotated.
• Record broken/damaged merchandise and conduct counts as directed.
• Assist with weekly stock ordering and security at closing.

Skills

Group leadership

Interpersonal skills

Customer service

Inventory software (Retail Pro)

Microsoft Office Outlook

Education

Secondary School Diploma

Tools

Retail Pro

Microsoft Office

Job description

Job ID: 2026-55
Job Type: Full-time
Job Status: Open Vacancy
Location: Niagara Falls, ON (On-site)
Compensation Range: $27.44 to $33.74 per hour
Application Deadline: November 12, 2026

Join the Team Behind One of the World’s Most Iconic Destinations

At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world.

Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

What You’ll Do

Under the general supervision of the Supervisor, Table Rock Warehouse and within established policies, procedures, and guidelines to provide guidance and completing receiving, unpacking and checking of incoming supplies and stock, while maintaining the stock area.

The Team Lead, Warehouse Will

• Monitors inventory levels across assigned retail and attraction locations and takes appropriate action to maintain stock availability through established replenishment and transfer processes.
• Matching purchase orders to inventory received and reporting discrepancies to the distribution centre
• Operates Inventory control software efficiently and effectively
• Oversees store-to-store merchandise transfers and reports any issues to the Supervisor
• Assists the Supervisor, Table Rock Warehouse with and organizing stock room storage systems
• Provide Supervisor with min/max quantity control level recommendation based on real time inventory
• Through the direction of the Supervisor, Table Rock Warehouse, oversee, assign and checks the work of Seasonal and student warehouse clerks referring unusual problems to the Supervisor.
• Receives and checks invoices of supplies.
• Receives, unpacks, and checks merchandise for resale as well as other supplies; checks quantities against packing slips and notifies the Distribution centre or Supervisor as appropriate regarding discrepancies.
• Identifies stock discrepancies at the retail store level and resolves day to day issues, referring significant issues to the Supervisor.
• Stocks merchandise on shelves neatly and orderly; ensures perishable products are stored correctly and rotated accordingly. Re‑tickets merchandise as required
• Records broken and damaged merchandise from the retail floor.
• Executes cycle counts and inventory control counts as directed by the Supervisor
• Assists the Supervisor with weekly ordering of stock and supplies
• Assists the Supervisor with ensuring the security of the building at closing and unlocking doors for store opening; maintains awareness of policies and procedures related to security.
• Complies with all applicable legislation as well as any related policies and procedures.
• Assists with keeping the entrances free of snow and ice as required.

What You’ll Bring

• Completion of a Secondary School Diploma or the equivalent knowledge and experience.
• Knowledge of stockroom procedures and control and of security methods.
• Basic knowledge of computers including Microsoft Office Outlook, data input and retrieval.

Experience

• 2 years of related experience, plus 1 year on the job.
• Group leadership skills.
• Strong interpersonal, communication and customer service skills.
• Experience in receiving, conducting inventory counts, planogram, ability to carry out manual tasks and work independently.
• Knowledge of Retail Pro and retail inventory software including reporting, and inventory control; Computer skills in Microsoft Office, primarily Outlook.
• Willing & able to work overtime on short notice and to perform shift work necessary to fulfil the requirement of a seven‑day operation.

Why You’ll Love Working Here

• Employer‑matched Defined Benefit Pension Plan
• Extended health, dental, and vision coverage
• Life and disability insurance
• Vacation entitlements and paid time off
• Employee Family Assistance Program (EFAP)
• Professional development and growth opportunities
• Discounts at Niagara Parks retail, culinary, and golf locations
• Complimentary passes to Niagara Parks attractions to share with family and friends
• Free entry at Niagara Parks attractions
• Access to the Attractions Ontario Reciprocal Program
• Exclusive Perkopolis discounts
• Free transportation on the WEGO Green Line and Falls Incline Railway

Our Commitment to Accessibility & Inclusion

Since 1885, Niagara Parks has been dedicated to preserving and enhancing the natural and cultural beauty of the Niagara River corridor for future generations. We are proud to be an equal opportunity employer committed to diversity, inclusion, and accessibility.

We provide a transparent, inclusive and barrier free hiring process consistent with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation to address specific needs related to Code protected grounds, please contact us.

For questions about the collection or use of your personal information, or to request an alternate application format, contact us at 905‑295‑4377 ext. 0 or [e-mail].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.