Team Lead, Underwriting Support

Liberty Mutual Canada; Vancouver; Hybrid; CAD 80,000 - 105,000; Full time

Job summary

A leading insurance company in Canada is seeking a Team Lead for Underwriting Support. The role involves managing a team dedicated to supporting underwriting operations and ensuring exceptional service delivery. Candidates should possess strong communication and management skills, along with relevant experience in commercial lines underwriting. This position offers a competitive salary and the flexibility of a hybrid working environment.

Benefits

Flexible work environment

Competitive health & dental benefits

Market-leading pension plan

Employee & Family Assistance Programs

Qualifications

• Minimum of 3 years of experience in supporting a commercial lines underwriting operation.
• In-depth knowledge of commercial lines underwriting products and processes.
• Familiarity with rating procedures and pricing.

Responsibilities

• Lead a team responsible for underwriting support activities.
• Ensure timely and accurate delivery of production support.
• Improve operational efficiencies and implement best practices.

Skills

Communication

Team Management

Problem Solving

Planning and Organization

Education

Bachelor's degree or equivalent experience

Tools

MS Excel

MS Word

Job description

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Department: Operations

Location: Toronto or Montreal or Calgary or Vancouver

Reports To: AVP, Underwriting Support

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

• A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance
• Competitive health & dental benefits plan
• Market-leading pension plan
• Competitive time off policy
• External education & tuition reimbursement programs
• Employee & Family Assistance Programs
• An opportunity to get involved and become a member of one of our national employee committees - social responsibility, employee engagement, diversity, equity & inclusion
  
  
  

The Opportunity:

Liberty is seeking a Team Lead, Underwriting Support to join us and play an important role in the growth of our business. As a key member of the Operations team, this role will lead a team of operations professionals responsible for performing basic underwriting activities, such as qualifying requests for proposals, gathering and analyzing data, selecting rates and forms for coverage options, and entering information into databases for account pricing.

You will be accountable for the timely, efficient and accurate delivery of production support, including prospect and renewal quotes, new business and renewal policies and production, and audit adjustments. Accountable for selection, employee training/development, objective setting, performance evaluation, salary reviews and employee development for the site.

Duties and Responsibilities:

• Select, develop, and manage a talented team that supports the underwriters in achieving a balanced, profitable and quality book of business by performing various underwriting support activities.
• Partner with underwriting to direct the day-to-day activities of the team by facilitating communication and establishing priorities, reviewing assignments, redirecting work when needed, and assisting in problem solving to make improvements in the work or meet established operations service standards
• Responsible for the acquisition, retention, and development of Underwriting Operations Associate talent
• Formally manage, guide, and mentor Underwriting Operations Associates to improve technical and behavioral capabilities
• Champion and model our Liberty values and Guidelines for Inclusion to drive market leading culture and ensures positive employee engagement
• Work closely with the leadership team to identify, prioritize, implement and stabilize operational initiatives to drive a best-in-class operating model, service and productivity
• Build a team culture of collaboration with other Liberty Mutual Canada business units to ensure sharing of best practices across the organization and overall operational excellence.
• Drive operational excellence by reviewing, improving, designing and implementing scalable and repeatable operational processes that improve efficiencies and deliver market-leading value to our brokers and clients
  
  
  

Skills & Qualifications:

• Bachelor's degree or equivalent experience
• Minimum of 3 years of experience in supporting a commercial lines underwriting operation
• In-depth knowledge of commercial lines underwriting products and processes
• Intermediate knowledge of property and casualty insurance coverage
• Understanding of risk analysis/selection and risk assessment
• Familiarity with rating procedures, plans, systems/workflow and pricing
• Advanced skills in MS Excel and Word
• Demonstrated ability to effectively delegate tasks to team members, fostering collaboration and ensuring efficient workflow while empowering others to take ownership of their responsibilities
• Effective communication skills, including listening, writing, providing constructive feedback etc
• Strong planning and organizational skills
• Proficient in analyzing and solving problems
  
  

The target annual salary for this role is $80,000 - 105,000. Salary is commensurate with candidate experience.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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