Team Lead, Tenancy Debt Recovery & Defaults

Bwalk; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in Canada is seeking a Team Lead for Tenancy Debt Recovery & Defaults. This role involves mentoring a team, managing performance, and ensuring effective operations. The ideal candidate will have leadership experience and a strong understanding of tenancy processes. Benefits include competitive wages and comprehensive support for professional development.

Benefits

Flexible group medical and dental

Fitness reimbursement

Training and development

Group RRSP matching

Rental discounts

Qualifications

• 2+ years of experience in a leadership role, preferably in Operations.
• Experience in tenancy debt recovery and defaults.

Responsibilities

• Oversee Associates within the Tenancy Debt Recovery and Defaults team.
• Conduct regular team meetings and provide performance feedback.
• Monitor and assess team performance, offering coaching and support.

Skills

Leadership

Communication

Problem-solving

Time Management

Education

Post secondary education

Tools

Microsoft Office Suite

Job description

Team Lead, Tenancy Debt Recovery & Defaults

Job Description

Posted Friday, May 16, 2025 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more.

The Team Lead will be responsible for overseeing Associates within the Tenancy Debt Recovery, Defaults, and Tribunal Affairs team. The Team Lead will provide guidance, support, and leadership to ensure the team meets or exceeds performance goals while maintaining a positive and collaborative work environment. They will also serve as the primary point of contact for team members, providing direction, resolving conflicts, and ensuring efficient operations.

Responsibilities:

• Extensive understanding of current/historic resident member accounts and ledgers, life cycle of a tenancy, defaults, move out process, bad debts and collections, residential tribunal affairs process, and Recovery and Tribunal Affairs team responsibilities.
• Lead, mentor, and motivate team members to achieve both individual and team performance goals.
• Conduct regular team meetings to communicate goals, expectations, and performance feedback.
• Foster a collaborative, positive work environment that encourages open communication and teamwork.
• Ability to understand and balance legislation with the business needs and providing solutions and direction.

Performance Management:

• Monitor and assess team performance, offering coaching and support where necessary.
• Provide regular feedback on performance, conduct performance evaluations, and set development plans.
• Address performance issues and help implement corrective actions as required.

Task Management:

• Assign tasks and projects to team members, ensuring that resources are utilized efficiently, and deadlines are met.
• Oversee the workflow and ensure team members are working productively and effectively.
• Ensure high-quality work output by reviewing deliverables and providing feedback.

Problem Solving & Decision Making:

• Act as a problem solver, resolving any challenges or conflicts and facilitating solutions.
• Make decisions about workload distribution, priorities, and team schedules.
• Proactively identifying and addressing issues and trends.
• Strong ability to effectively evaluate and make decisions in high conflict situations.

Communication:

• Act as a liaison between the team and upper management, ensuring team feedback, concerns, and successes are communicated effectively.
• Ensure clear and concise communication of company goals, policies, and procedures to the team.

Training & Development:

• Identify training needs and assist in the development of skills for the team.
• Support ongoing development through mentorship and fostering a culture of continuous improvement.

Reporting & Metrics:

• Track key performance indicators (KPIs) and other metrics to measure team success and identify areas for improvement.
• Report team progress and outcomes to Senior Leadership,providing insights and recommendations.

Experience and Educational Requirements:

• 2+ years of experience in a leadership role, preferably in Operations
• Experience in tenancy debt recovery and defaults
• Post secondary education

Technical Requirements:

• Tribunal application preparation and hearing representation is an asset
• Exceptional writing proficiency, demonstrated through the ability to craft clear, persuasive, and well-structured communication
• Comprehensive understanding of, or aptitude for understanding of relevant legislation
• Proficiency in Microsoft Office Suite

Non-Technical Requirements:

• Strong interpersonal and communication skills
• Ability to motivate and manage a team effectively
• Problem-solving skills and the ability to work under pressure
• Excellent time management and organizational skills

Additional Requirements:

• Valid Driver’s License and Vehicle

Interested applicants are invited to submit a cover letter and resume.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.