Team Lead (Store Supervisor)

Activate; Regina; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Team Lead, where you will play a crucial role in enhancing customer experiences at Canada’s first interactive gaming facility. This full-time position involves leading a dedicated team, ensuring smooth operations, and fostering a fun and dynamic work environment. You will be responsible for training staff, managing customer relations, and overseeing maintenance tasks. If you're passionate about providing exceptional service and leading by example, this is the perfect opportunity for you to thrive in a vibrant and innovative setting.

Benefits

Competitive wage

Benefits package

Paid time off

Casual dress

Employee discount

Fun and dynamic work environment

On-site parking

Qualifications

• 1-2 years experience in a similar role preferred.
• Ability to work various shifts including evenings and weekends.

Responsibilities

• Ensure positive customer experience and oversee staff on shift.
• Train new employees and resolve customer complaints.

Skills

Customer Relations

Team Leadership

MS Office Proficiency

Hand and Power Tools Usage

Inventory Management

Job description

Enter the Game!

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our team with the addition of a Team Lead. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time position at our Regina store on 2550 Quance St E.

The Duties and Responsibilities:

Customer and Store Operations

• Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them.
• Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments.
• Resolve customer complaints and escalate to the Store Leader as required.
• Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience.
• Aware of all Activate Programs, ensure they are applied in compliance with company standards.

People Leadership

• Train new employees, lead with knowledge, maintaining a key focus on customer success.
• Coach and foster relationships with incoming potential customers, existing employees, and management.
• Oversee staff and delegate tasks; supporting them throughout the scheduled shift.
• Facilitate solution-minded processes for customer questions, complaints, and issues; lead and emulate Activate values.

Maintenance and Inventory

• Understand and assess maintenance requirements related to inventory management and componentry.
• Maintain the rooms by delegating cleaning, painting, and any required maintenance.
• Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader.
• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary; keep updated and accurate notes of related activities.

The Qualifications:

• 1-2 years of previous experience in a similar role is preferred.
• Must be able to work day/evening/weekend shifts.
• Proficiency in MS Office and related software.
• Strength in engaging customer relations.
• Proficient in the use of hand and power tools.
• Demonstrated collaborator and able to work with teams.
• Ability to work various shifts starting as early as 8 a.m. and ending at 1 a.m. is required.
• Previous experience overseeing a team of 10+ is an asset.

The Perks:

• Competitive wage.
• Benefits package.
• Paid time off.
• Casual dress.
• Employee discount.
• Fun and dynamic work environment.
• On-site parking.

Successful completion of a criminal record check is a condition of employment for this position.

About Activate:

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. For more information about Activate, click here and check us out on Instagram and Facebook @activategames.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.