Team Lead (Store Supervisor)

Activate; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

An innovative company is seeking a Team Lead to enhance customer experiences in their interactive gaming facilities. This full-time role involves overseeing operations, leading a dynamic team, and ensuring customer satisfaction. The ideal candidate will have a strong background in customer relations and team leadership. With a focus on creating a fun and engaging environment, this position offers a unique opportunity to be part of a forward-thinking organization that values collaboration and creativity. Join a vibrant team and help shape the future of entertainment through technology and physical activity.

Benefits

Competitive wage

Benefits package

Paid time off

Casual dress

Employee discount

Fun and dynamic work environment

On-site parking

Qualifications

• 1-2 years of experience in a similar role preferred.
• Ability to work various shifts including evenings and weekends.

Responsibilities

• Ensure customers receive a positive experience during their visit.
• Oversee staff on shift, providing guidance and support.

Skills

Customer Relations

Team Leadership

MS Office Proficiency

Problem Solving

Communication Skills

Education

High School Diploma

1-2 years experience in a similar role

Tools

Hand Tools

Power Tools

Job description

#Enter the Game

Activate is a technology company building interactive gaming facilities across Canada, US, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences.To learn more about us, clickhereand follow us onInstagramandFacebook@activategames.

The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time position at our Calgary North store located at 2929 Sunridge Way NE, Unit 420.

The Duties and Responsibilities:

Customer and Store Operations

• Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
• Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
• Resolve customer complaints and escalate to the Store Leader as required
• Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
• Aware of all Activate Programs, ensure they are applied in compliance with company standards

People Leadership

• Train new employees, lead with knowledge, maintaining a key focus on customer success
• Coach and foster relationships with incoming potential customers, existing employees and management
• Oversee staff and delegate tasks; supporting them throughout the scheduled shift
• Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

• Understand and assess maintenance requirements related to inventory management and componentry
• Maintain the rooms by delegating cleaning, painting, and any required maintenance
• Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

The Qualifications:

• 1-2 years of previous experience in a similar role is preferred
• Must be able to work day/evening/weekend shifts
• Proficiency in MS Office and related software
• Strength in engaging customer relations
• Proficient in the use of hand and power tools
• Demonstrated collaborator and able to work with teams
• Ability to work various shifts starting as early as 8 am and ending at 1 am is required
• Previous experience overseeing a team of 10+ is an asset

The Perks:

• Competitive wage
• Benefits package
• Paid time off
• Casual dress
• Employee discount
• Fun and dynamic work environment
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, [e-mail] is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.