Team Lead - SMU Retail Dining

Aramark Canada; Halifax; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Medical and dental benefits

RRSP matching

Employee meal plan

Job summary

Aramark Canada is seeking a Team Lead to join the Retail Dining team at Saint Mary's University, floating between Tim Horton's and Starbucks to oversee openings and support both locations.

You will lead frontline teams, ensure courteous service, manage workflow during rush periods, and uphold food safety and brand standards while building a positive, collaborative environment.

This union role offers benefits and opportunities for growth within a dynamic campus setting.

Qualifications

• Experience in hospitality industry required.
• At least 1 year in a leadership role.
• Experience with POS systems and cash control procedures.
• Strong task prioritization and time management.
• Commitment to high standards of food safety and hygiene.
• Ability to work effectively supervised and unsupervised.
• Excellent interpersonal and communication skills and customer service.
• Able to work well in a team and collaborate.
• Able to adapt to changing environments.

Responsibilities

• Assures quality, courteous customer service is provided to all guests.
• Oversees operation and personnel workflow in absence of Supervisor/Manager.
• Train and develop personnel as required.
• May support inventory and ordering.
• May perform outlet opening or closing.
• May support with monthly location audits.
• May assist with weekly inventory as required.
• May complete reports for occupational/non-occupational illness or injury.
• Ensures cleanliness of operation.
• Ensures adherence to franchise and company standards.
• Ensures proper use, storage and handling of chemicals on-site.
• Assists with any onsite promotions and advertising.
• Monitors cash handling procedures.
• Balances cash float and verifies deposit and safe.
• Handles customer service complaints with assistance from Manager/Supervisor.
• Covering and ensuring breaks and lunches are given.
• Perform other job duties as assigned.

Skills

Leadership experience

Hospitality experience

Interpersonal communication

Team collaboration

Time management

Adaptability

Customer service excellence

Autonomy

Food safety awareness

Tools

POS systems

Cash control procedures

Job description

Job Description

We are seeking a Team Lead to join our Retail Dining team at Saint Mary's University!

The Team Lead will float between Tim Horton's and Starbucks on the Saint Mary's University campus, overseeing the opening of each location and supporting team members across both locations. In this hands-on leadership role, you’ll step in where needed most? overseeing workflow, providing guidance to team members, and supporting rush periods while fostering a positive, cooperative team environment.

Job Responsibilities

• Assures quality, courteous customer service is provided to all guests
• Oversees the operation and personnel workflow in absence of the Supervisor/Manager
• Train and develop personnel as required
• May support inventory and ordering
• May perform outlet opening or closing
• May support with monthly location audits, (boards, First Aid Kits)
• May assist with weekly inventory as required
• May complete reports for occupational/non-occupational illness or injury
• Ensures cleanliness of operation
• Ensures adherence to franchise and company standards
• Ensures proper use, storage and handling of chemicals on-site
• Assists with any onsite promotions and advertising
• Monitors cash handling procedures
• Balances cash float and verifies deposit and safe
• Handles customer service complaints with assistance from Manager/Supervisor
• Covering and ensuring breaks and lunches are given
• Perform other job duties as assigned

Qualifications

• 1-2 years' experience working in hospitality industry required
• Minimum 1 years' experience in a leadership role, either as an individual contributor or people manager required
• Experience with POS systems and cash control procedures
• Skilled in prioritization of tasks and time management
• Knowledge of and commitment to upholding high standards of food safety and hygiene.
• Ability to work effectively and efficiently supervised and unsupervised
• Excellent interpersonal and communication skills, with a genuine desire to provide outstanding customer service.
• Ability to work effectively as part of a team, collaborating with colleagues to ensure smooth operations.
• Ability to adapt to changing environments.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). This is a union position with SEIU Local 2. Aramark offers medical and dental benefits, paid vacation time, paid sick time, RRSP, employee meal plan, complimentary uniforms and safety shoes, up to 50% reimbursement on professional development initiatives, and more!

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About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.