Team Lead - Retail

Roots Corp.; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

Roots Corp. is seeking a dynamic Team Lead to join their retail operation at Metropolis at Metrotown. This role focuses on motivating the sales team, driving exceptional customer service, and ensuring efficient store operations. Candidates should have retail experience and a passion for customer interaction, ready to contribute to the company's inclusive and ambitious culture.

Qualifications

• 1+ years experience in retail apparel.
• Proven ability to lead a sales team.
• Experience with POS management and daily banking.

Responsibilities

• Motivate and manage store associates to meet sales goals.
• Ensure excellent customer experiences.
• Assist in training new associates and onboarding.

Skills

Leadership

Customer Service

Problem Solving

Organization

Job description

Metropolis at Metrotown - Store 160, Burnaby, British Columbia, Canada

Job Description

Posted Sunday, May 18, 2025 at 4:00 AM

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

• 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization, and problem solving skills;
• Passion for upholding an exceptional customer experience;
• Collaborate with others, yet be self-motivated;
• Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
• Assist store management in conducting new associate onboarding and trainings;
• Coaches associates on customer service fundamentals and provides positive feedback;
• Assists in resolving customer service matters;
• Oversees and delegates tasks to team to best maximize efficiency of store operations;
• Communicates individual and/or team performance feedback to store management;
• Ensure team receives scheduled breaks and/or meal periods;
• Creates an open outward communication on the sales floor;
• Ensure adherence to all company policies, procedures and guidelines;
• Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS? Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

Our Team Lead base pay ranges from $17.45- $22.68/hour depending on location and level of experience. The hourly rate isbased on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

Metropolis at Metrotown - Store 160, Burnaby, British Columbia, Canada