Team Lead-Retail

Roots; Barrie; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at an innovative company that values culture and lifestyle. As a Team Lead, you will play a crucial role in shaping the store experience by leading a passionate sales team and ensuring exceptional customer service. This position offers the chance to develop your leadership skills while collaborating closely with management to optimize store operations. If you're enthusiastic about retail and fashion, and eager to contribute to a cleaner, healthier planet, this is the perfect opportunity for you.

Qualifications

• 1+ years of experience in retail, preferably in apparel.
• Proven leadership skills and ability to motivate a team.

Responsibilities

• Assist in operational functions and motivate the team to exceed goals.
• Oversee tasks to maximize store efficiency and ensure adherence to policies.

Skills

Retail Experience

Leadership Skills

POS Management

Organizational Skills

Customer Service

Problem-Solving Skills

Team Collaboration

Tools

POS Systems

Job description

Georgian Mall Kids Pop-up - Store 406, 509 Bayfield St., Unit #N042, Barrie, Ontario, Canada Req #1412

Sunday, February 23, 2025

WHAT WE’RE LOOKING FOR?

The Team Lead connects the leadership team and sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviors to promote an environment focused on a consistent, exceptional, and positive in-store experience for customers and employees.

To be successful, you’ll need to possess:

1. At least 1 year of related experience in a retail apparel environment; luxury retail experience is a plus.
2. Proven ability to successfully lead a sales team and be recognized as a leader among peers.
3. Experience with POS management, daily banking procedures, and submitting timely reports.
4. Strong organizational and problem-solving skills.
5. Passion for providing an exceptional customer experience.
6. Ability to collaborate with others and be self-motivated.
7. Availability for varied weekly shifts, including weekends, closing, and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge.
• Partnering with store management to execute action plans that optimize results and ensure effective store operations.
• Contributing ideas and solutions to the leadership team to increase productivity and improve store operations.
• Assisting in onboarding and training new associates.
• Coaching associates on customer service fundamentals and providing positive feedback.
• Assisting in resolving customer service issues.
• Overseeing and delegating tasks to maximize store efficiency.
• Communicating individual and team performance feedback to management.
• Ensuring the team receives scheduled breaks and meal periods.
• Fostering open communication on the sales floor.
• Ensuring adherence to all company policies, procedures, and guidelines.
• Performing opening and closing procedures and inventory duties as directed.

WHY JOIN ROOTS?

Roots is more than a brand; it’s a culture and lifestyle. We seek dynamic individuals interested in retail and fashion who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

• Location: Georgian Mall Kids Pop-up - Store 406, 509 Bayfield St., Unit #N042, Barrie, Ontario, Canada