Team Lead, Pier Mac Way

Sportchek; Kelowna; Hybrid; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Product discounts

Career growth opportunities

Job summary

PartSource in Kelowna, BC, part of the Canadian Tire family, seeks a Team Lead to drive sales and manage store operations in the absence of management.

You will coach junior staff, oversee shipping/receiving, inventory control, and ensure safety and appearance, while leveraging our Parts Lookup System to identify the right automotive parts for customers.

This role offers a competitive pay package plus comprehensive benefits and opportunities for career growth.

Qualifications

• Proven leadership in a retail setting.
• Ability to coach and develop staff.
• Strong knowledge of automotive parts and systems.
• Experience with POS and inventory systems.

Responsibilities

• Identify correct parts using PartSource OS and vendor platforms.
• Communicate features, benefits and warranty details to customers.
• Coach and train team; delegate store tasks and ensure timely completion.
• Oversee opening/closing duties and store operations in absence of management.
• Uphold merchandising standards and safe work environment.

Skills

Team leadership

Customer service

Retail supervision

Communication

Coaching

Automotive parts knowledge

POS systems

Tools

POS systems

Inventory software

Job description

**Position Overview** We are seeking a dedicated Team Lead for PartSource. This role comes with a competitive salary and comprehensive benefits. As the Team Lead, you'll utilize your auto parts expertise to drive sales in your PartSource store, applying our parts look-up system to identify and sell suitable automotive parts solutions to our customers. When the store management team is absent, you will assume keyholder responsibilities and oversee all aspects of store operations. Your contribution will be crucial in fostering positive relationships with our customers.**Key Responsibilities*** Utilize the PartSource Operating System and external vendor platforms to identify the correct parts, process transactions, and sell suitable automotive parts solutions.* Effectively communicate product features, benefits, and warranty details to customers.* Participate in in-store recognition programs, contests, and customer feedback initiatives.* Provide constructive feedback to management regarding team performance.* Delegate and ensure completion of store tasks in a timely manner.* Assume store opening and closing duties in the absence of store management.* Coach and train new or junior store staff.* Support enforcement of audit compliance, inventory control, and company standards.* Execute daily shipping/receiving tasks, including returns processing and related documentation.* Uphold store appearance and merchandising standards and maintain a safe work environment including PPE (Personal Protective Equipment)* Recommend maintenance or repairs for store and delivery vehicles.**Qualifications*** Passion for automobiles, coupled with strong knowledge of automotive parts and systems.* Dedication to delivering an exceptional customer experience.* Effective leadership skills, with a focus on coaching and team development.* Excellent communication and problem-solving skills.* 1-3 years of retail experience in a supervisory role.* Proficiency in computer systems, including point of sale.* Flexibility to work varied schedules, including evenings, weekends, and holidays.* Capable of lifting and moving merchandise up to 50 lbs for up to 8 hours per shift* Familiar with using protective equipment, including mandatory certified safety shoes (provided upon hire), and as required, safety glasses, reflective safety vest, gloves, and apron.* Possession of a valid Driver's License is an asset.**Compensation** We’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives* Other perks to support your well-being* Career growth opportunities and product discountsOur typical hiring range is between $19.60 and $23.00 per hour. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.This posting represents an existing vacancy within our organization.We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.**About Us**At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here. **Our Commitment to Diversity, Inclusion and Belonging**We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.**Accommodations**We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.