Team Lead, Pier Mac Way

Canadian Tire Corporation, Limited; Kelowna; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement programs

Performance incentives

Product discounts

Career growth opportunities

Job summary

Canadian Tire's PartSource is hiring a Team Lead to drive sales using our parts lookup system and to oversee operations when the store management team is absent. You will foster strong customer relationships while leading a team of staff and ensuring standards and safety are maintained.

The role emphasizes automotive parts knowledge, customer service excellence, and flexibility to work evenings, weekends, and holidays in a fast-paced retail environment at our Kelowna location.

Qualifications

• Passion for automobiles and strong knowledge of automotive parts.
• Proven leadership and ability to coach a team.
• Excellent communication and problem-solving skills.
• 1–3 years in retail with supervisory responsibility.
• Proficient in point-of-sale and computer systems.
• Able to work varied schedules, including evenings, weekends and holidays.
• Capable of lifting/moving merchandise up to 50 lbs for long shifts.
• Familiar with PPE such as safety shoes, glasses, vests, gloves, and apron.
• Valid Driver's License is an asset.

Responsibilities

• Identify parts using operating systems and vendors to fulfill customer needs.
• Explain features, benefits and warranty details to customers.
• Participate in in-store recognition programs and customer feedback initiatives.
• Provide feedback to management on team performance.
• Delegate store tasks and ensure timely completion.
• Open/close duties in the absence of store management.
• Coach and train new or junior staff.
• Support audit compliance, inventory control, and standards.
• Handle daily shipping/receiving, returns documentation.
• Maintain store appearance, safety and PPE compliance.
• Recommend maintenance or repairs for store vehicles.

Skills

Automotive passion

Leadership

Communication

Retail supervision

POS proficiency

Flexibility in schedule

Lifting up to 50 lbs

PPE familiarity

Driver's license (asset)

Job description

Position Overview

We are seeking a dedicated Team Lead for PartSource. This role comes with a competitive salary and comprehensive benefits. As the Team Lead, you'll utilize your auto parts expertise to drive sales in your PartSource store, applying our parts look‑up system to identify and sell suitable automotive parts solutions to our customers. When the store management team is absent, you will assume keyholder responsibilities and oversee all aspects of store operations. Your contribution will be crucial in fostering positive relationships with our customers.

Key Responsibilities

• Utilize the PartSource Operating System and external vendor platforms to identify the correct parts, process transactions, and sell suitable automotive parts solutions.
• Effectively communicate product features, benefits, and warranty details to customers.
• Participate in in-store recognition programs, contests, and customer feedback initiatives.
• Provide constructive feedback to management regarding team performance.
• Delegate and ensure completion of store tasks in a timely manner.
• Assume store opening and closing duties in the absence of store management.
• Coach and train new or junior store staff.
• Support enforcement of audit compliance, inventory control, and company standards.
• Execute daily shipping/receiving tasks, including returns processing and related documentation.
• Uphold store appearance and merchandising standards and maintain a safe work environment including PPE (Personal Protective Equipment).
• Recommend maintenance or repairs for store and delivery vehicles.

Qualifications

• Passion for automobiles, coupled with strong knowledge of automotive parts and systems.
• Dedication to delivering an exceptional customer experience.
• Effective leadership skills, with a focus on coaching and team development.
• Excellent communication and problem‑solving skills.
• 1-3 years of retail experience in a supervisory role.
• Proficiency in computer systems, including point of sale.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Capable of lifting and moving merchandise up to 50 lbs for up to 8 hours per shift.
• Familiar with using protective equipment, including mandatory certified safety shoes (provided upon hire), and as required, safety glasses, reflective safety vest, gloves, and apron.
• Possession of a valid Driver's License is an asset.

Compensation

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs.
• Performance incentives.
• Other perks to support your well‑being.
• Career growth opportunities and product discounts.

Our typical hiring range is between $19.60 and $23.00 per hour. Salary decisions are also dependent on other factors such as your experience, job‑related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role‑specific requirements.

About Us

At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must.

• We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
• Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world‑class owned brands and exciting market‑leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast‑to‑coast. We are connected to communities, big and small, from coast‑to‑coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can. We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here.