Team Lead, Patrol- Winter - Full Time

Blue Mountain Resort; The Blue Mountains; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier outdoor destination in Ontario is seeking a Team Leader to ensure on-hill coverage and guest safety. Responsibilities include patrolling trails, managing equipment, and mentoring staff. Candidates must be strong intermediate skiers/snowboarders, at least 18 years old with a valid G license, and hold a First Responder certification. This seasonal role offers a competitive hourly rate and various employee perks.

Benefits

Free Alterra Mountain Pass

Discounts on lift tickets

Free skating

Staff meals and treats

Qualifications

• At least 18 years of age with a valid G license.
• Current First Responder certification or equivalent.
• Strong intermediate skier/snowboarder able to ski all resort terrain.

Responsibilities

• Monitor trail conditions and ensure proper equipment functioning.
• Conduct incident investigations with complete documentation.
• Provide first aid and mentor team members.
• Maintain guest experience and safety standards.

Skills

First Responder certification

Customer service experience

Intermediate skiing/snowboarding skills

Ability to work in a physically demanding environment

Judgment under pressure

Job description

Seasonal (Seasonal)

WHAT'S IN IT FOR ME?

• Free Alterra Mountain Pass for employees; ski or ride for free at Alterra owned destinations!
• Alterra Mountain Passes for your family
• Discounts on Blue Mountain Lift tickets for friends and family
• Free skating
• Staff priced meals & Starbucks treats
• Staff room rates at all our hotels
• Retail savings at Burton, The North Face, Red Devil Sports, Hillside, and more!

HOURLY RATE - $23.27

FULL TIME HOURS

WHAT WILL I BE DOING?

Reporting to the Patrol Supervisor, Team Leaders are responsible for ensuring consistent on-hill coverage according to business levels, available terrain, and surface conditions. They will ensure proper and consistent opening and closing routines for their assigned pods, including the completion of all associated documentation and communications. The team leader will actively patrol according to expectations and mentor their team effectively.

• Checking and monitoring trail conditions
• Ensuring supply inventory and equipment are in proper working order
• Meeting operating expectations related to guest experience, safety, and effectiveness
• Performing incident investigations and ensuring proper and complete documentation
• Handling all aspects of incidents with a high standard of care
• Rendering first aid and assisting those in need
• Leading and facilitating training sessions
• Maintaining communication between Patrollers and Patrol Supervisors
• Providing assistance in other areas as assigned by Supervisors or Management
• Promoting team spirit and cooperative work ethics

WHAT DO WE NEED FROM YOU?

• At least 18 years of age with a valid G license
• Current First Responder certification or equivalent
• Experience with patrolling and customer service
• Strong intermediate skier/snowboarder (able to ski/board all resort terrain)
• Ability and willingness to work in a physically demanding outdoor environment
• Successful completion of a criminal background check (vulnerable sector)
• Ability to reason and react with quick, thoughtful judgment while remaining calm under pressure

OUR VALUES

Authenticity | Empowerment | Collaboration | Purpose

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort, located on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the premier four-season outdoor destination in the North. It is owned by Alterra Mountain Company.

Alterra Mountain Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and the Ikon Pass, offering access to more than 50 iconic mountain destinations worldwide. Headquartered in Denver, Colorado, Alterra exists to shape the future of mountain adventure, driven by a shared love of mountains and exploration.