Team Lead, Operations

CNIB Foundation; Winnipeg; On-site; CAD 43,000 - 55,000; Full time

Job summary

Join a dedicated team at CNIB Foundation as a Team Lead, Operations, focused on fostering inclusivity and supporting communities across Canada. This role involves ensuring the highest standards of service, empowering staff and volunteers, and participating in operational excellence in a longstanding charity committed to improving the lives of those with visual impairments.

Benefits

Flexible and hybrid working arrangements

Opportunities for professional development

Competitive paid time off

Group insurance benefits

Employer-sponsored pension plan

Yearly awards and recognition

Internal employee referral program

Qualifications

• Minimum 3 years’ administrative and operational experience.
• Direct experience with customer/client service is a must.
• Experience working with data management databases is a plus.

Responsibilities

• Assist the team in fostering an inclusive culture where contributions are valued.
• Ensure compliance with CNIB’s policies and procedures.
• Lead and guide a team of volunteers in managing administrative functions.

Skills

Customer-oriented approach

Excellent verbal and written communication skills

Ability to work under pressure

Bilingual in French and English

Education

Degree or diploma in related field

Graduate of recognized Business Certificate Program

Mental Health First Aid

Customer Service/Experience certificate

Tools

Microsoft Office

Office 365

Job description

Team Lead, Operations

Full Time, Permanent

Winnipeg, MB

Reports to: Manager, Programs and Operations

Compensation: $43,500 - $54,500

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Team Lead, Operations who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Assist the team with the development and fostering of an inclusive, empowered culture where every team member – staff and volunteer – feels their contributions towards our mission that are equally valued and respected.

• Ensure understanding of, and compliance with, all CNIB’s policies and procedures.
• Champion CNIB’s high standards of client and customer service, ensuring they are universally understood by staff and volunteers, and continuously upheld across all aspects of local and regional operations.
• Help make CNIB the organization of choice for volunteers by promoting our commitment to volunteer engagement at every opportunity and by developing the active volunteer base needed to support local operations.
• Assist Team Leads and/or Leadership with recruiting, interviewing, and onboarding new team members.
• Serve as the primary point of contact for building and operational needs and facilitate vendor services as needed.
• Assist in building relationships with internal and external stakeholders.
• Ensure coverage for reception area and needs are met. Leads and guides a team of volunteers to manage administrative functions, ensuring that tasks are completed effectively and on time.

Who you are:

Education and Certifications

• Degree or diploma in related field, or equivalent work experience.
• Graduate of recognized Business Certificate Program, or equivalent job-related experience.
• Mental Health First Aid an asset.
• Customer Service/ Experience certificate an asset.

Experience and Qualifications

• Minimum 3 years’ administrative and operational experience.
• Direct experience with customer/client service is considered an asset.
• Experience working with data management databases is considered an asset.
• Experience working with volunteers.
• Proficient user of Microsoft Office and Office 365 including word processing and experience working in a database environment including queries.
• Excellent verbal and written communication skills.
• Friendly and easy-going personality while also being very perceptive and disciplined.
• A customer-oriented approach is essential.
• Ability to work well under pressure.
• Ability to deal with tactfully and diplomatically with difficult situations or individual.
• Bilingual in French and English is considered an asset.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Perks

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Competitive paid time off inclusive of annual vacation entitlement, additional paid holidays, wellness days, and personal days.
• Group insurance benefits include dental, health and vision care.
• Employer-sponsored pension plan.
• Years of service awards and year-round rewards as part of our employee recognition program.
• Enticing internal employee referral program.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application.

Closing date: Open until filled.

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.