Team Lead, Network Operations

Legislative Assembly of Alberta; Edmonton; On-site; CAD 100,000 - 132,000; Full time

Benefits offered by this job

Health and dental options

Health Spending Account

Public service pension plan (PSPP)

15 days vacation per year

Employee Assistance Program

Job summary

The Legislative Assembly of Alberta is seeking a Team Lead of Network Operations to oversee the daily operations of the Network Operations unit, including both on-premises and cloud infrastructure. Reporting to IT Operations, you will guide staff, assign workflows and provide technical expertise.

Flexibility for emergencies and on-call hours is required; this full-time role operates in a dynamic political environment and emphasizes secure design, documentation and client service.

Qualifications

• Related postsecondary degree and five years of progressive, senior network experience.
• Experience in supervision, mentoring and staff development.
• Expert knowledge of secure network and system design, implementation and documentation.
• CCNA certification is an asset.

Responsibilities

• Oversee daily operations of the Network Operations unit, on-premises and cloud infra.
• Provide guidance, assign workloads and offer technical expertise.
• Collaborate within IT Services to ensure efficient branch processes and policies.
• Lead change management and respond to emergencies with on-call hours.

Skills

Active Directory

DNS

Certificate Services

Exchange

IIS

Microsoft 365

Azure

Cisco networking

Information security

CCNA

Education

Postsecondary degree

Job description

As the Team Lead of Network Operations you will oversee the daily operations of the Network Operations unit including on-premises and cloud infrastructure and services, and administration. Reporting to the Manager of IT Operations, the Team Lead is a highly skilled and experienced technician who will provide guidance, assign workflow, and provide technical expertise. You will work collaboratively as part of the Information Technology Services team to ensure efficiency and effectiveness of branch processes, policies and systems.

Flexibility in adapting to emergency situations and on-call hours is required.

This is a nonpartisan position that operates in a dynamic political environment.

Contribute to an engaged workplace

You are a highly skilled and experienced network technician with strong coaching and supervisory abilities and a passion for delivering exceptional IT services.

To succeed in this role, you must have a forward-looking approach, excellent change management and problem-solving skills, and a strong commitment to client service. You should also be able to work under pressure with multiple deadlines and have a passion for continued education and maintaining broad and in-depth technical knowledge.

Bring your excellence to the LAO

You bring a related postsecondary degree and five years of progressive and extensive experience at a senior analyst level in the delivery of network technology solutions. Equivalencies with a combination of experience and education may be considered. Experience includes progressive experience in supervision, mentorship, and development of staff.

You have excellent interpersonal and communication skills, both written and verbal, with extensive knowledge of secure network and system design, implementation and documentation. You possess expert-level knowledge and experience with Microsoft infrastructure technologies across both on-premises and cloud environments, including Active Directory, DNS, Certificate Services, Exchange, IIS, Microsoft 365 and Azure. Possession of a CCNA certification is an asset.

You also have significant experience with Cisco networking technologies and a strong understanding of information security best practices.

Why Choose the LAO

We are offering a salaried, full-time position in a skilled, diverse and united workforce, where employees feel engaged, supported, safe, respected and valued. The biweekly salary range for this position is $3,847.03 to $5,095.52, dependent on qualifications. We support your career development throughout your time with us at the LAO.

• Our comprehensive benefits package includes health and dental options you can choose based on your needs and alter annually at Choice Point time and an annual Health Spending Account to supplement your coverage. As a salaried employee you will also participate in the Alberta public service pension plan (PSPP).
• We value employee wellness and work-life balance. The LAO starts all salaried employees at 15 days of vacation per year and provides a variety of leaves for life events. All employees can access the free and confidential Employee and Family Assistance Program.