Team Lead, Maintenance and Operation Services, AVP Strategy Enterprise Comm

University of Calgary; Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

The University of Calgary seeks a Team Lead for Parking Maintenance and Operations Services. You will lead a hands-on team responsible for maintenance, asset management, and modernizing payment technologies across campus.

Reporting to the Director, you will guide SOPs, preventive maintenance, and enhancements in pay stations, access control, and parking infrastructure while ensuring safety, reliability, and cost-effectiveness.

Qualifications

• Journeyperson certification, technical diploma, or an equivalent combination of education and experience in maintenance, facilities management, parking technologies, transportation systems, operations, or a related field.
• Post-secondary education or training in business administration, management, leadership, project management, operations, or a related discipline is considered a strong asset.
• Supervisory experience within an operational, maintenance, facilities, transportation, or technical environment.
• Experience leading staff in a hands-on work environment, including coaching, mentoring, training, and performance support.
• Experience developing, implementing, and maintaining Standard Operating Procedures (SOPs) and preventative maintenance programs.
• Strong troubleshooting, diagnostic, contractor coordination, and project support skills.
• Experience with automated systems, parking technologies, payment systems, access control systems, mobile payment applications, and software platforms.
• Experience evaluating operational performance, asset utilization, and service delivery to support continuous improvement initiatives.
• Ability to analyze data, identify trends, develop recommendations, and support business cases related to operational improvements and technology modernization.
• Strong organizational, communication, customer service, and interpersonal skills.

Responsibilities

• Lead by example through active participation in field work, maintenance activities, repairs, inspections, and operational assignments alongside team members.
• Perform maintenance and operational work alongside staff.
• Develop and maintain Standard Operating Procedures (SOPs).
• Create, implement and monitor preventative maintenance plans.
• Coordinate maintenance of parkades, lots, pay stations, access control systems and parking infrastructure.
• Support capital and operational projects.
• Evaluate pay station deployment, utilization and inventory across campus.
• Assess more than 100 pay stations for operational effectiveness, customer demand and maintenance requirements.
• Advance QR-code and mobile payment solutions.
• Develop and implement a plan to significantly reduce pay station inventory while maintaining customer service levels, accessibility and revenue performance.
• Provide day-to-day directions, coaching and mentoring.
• Coordinate schedules, priorities and contractor activities.
• Support onboarding, training and development.

Skills

Leadership

Supervisory experience

Troubleshooting

Data analysis

Communication

Project coordination

Customer service

Education

Journeyperson certification or equivalent

Technical diploma

Post-secondary education in business/management

Tools

Parking technologies

Payment systems

Access control systems

Mobile payments

Job description

Description

Parking and Transportation within AVP Strategy Enterprise Comm is currently seeking a Full-time Regular Team Lead, Maintenance and Operation Services.

Reporting to the Director, Parking and Transportation Services, the Team Lead, Parking Maintenance and Operations Services provides hands-on leadership for parking maintenance, operations, asset management, and technology support. The incumbent will direct work of the team while actively participating in inspections, troubleshooting, repairs, maintenance activities, operational projects, and field work alongside team members.

This is a working leadership position where the incumbent is expected to lead by example, complete operational and maintenance tasks as part of the team and provide technical expertise and guidance to support daily operations. The Team Lead is responsible for ensuring parking infrastructure, equipment, access control systems, parking technologies, pay stations, signage, and related assets are maintained in a safe, reliable, and cost-effective manner.

A key focus of the role is supporting the continued modernization of Parking and Transportation Services by evaluating parking payment infrastructure, including more than 100 pay stations, QR-code-based payment options, mobile payment applications, and customer usage trends. The position is responsible for developing and implementing a long-term strategy to optimize and significantly reduce pay station inventory while maintaining service levels, accessibility, customer satisfaction, and revenue performance.

The Team Lead develops and maintains Standard Operating Procedures (SOPs), preventative maintenance programs, asset inventories, and operational standards that support service reliability, operational efficiency, and continuous improvement.

Success in this role requires maintaining a strong collaborative working relationship with the Manager, Parking and Transportation Services, ensuring regular communication, effective coordination of operational priorities, alignment of departmental initiatives, and seamless support of maintenance, operational, and modernization objectives across the parking portfolio.

Summary of Key Responsibilities

Workforce Support - 40%

• Maintain regular communication and a strong working partnership with the Director and Manager, Parking and Transportation Services to ensure alignment of operational priorities, maintenance activities, service delivery expectations, and modernization initiatives.


• Lead by example through active participation in field work, maintenance activities, repairs, inspections, and operational assignments alongside team members. Perform maintenance and operational work alongside staff.

Maintenance and Asset Management - 30%

• Develop and maintain Standard Operating Procedures (SOPs).


• Create, implement and monitor preventative maintenance plans.


• Coordinate maintenance of parkades, lots, pay stations, access control systems and parking infrastructure.


• Support capital and operational projects.

Modernization and Service Optimization - 20%

• Evaluate pay station deployment, utilization and inventory across campus.


• Assess more than 100 pay stations for operational effectiveness, customer demand and maintenance requirements.


• Advance QR-code and mobile payment solutions.


• Develop and implement a plan to significantly reduce pay station inventory while maintaining customer service levels, accessibility and revenue performance. Analyze operational data and recommend service improvements.

Leadership - 10%

• Provide day-to-day directions, coaching and mentoring.


• Coordinate schedules, priorities and contractor activities.


• Support onboarding, training and development.

Qualifications / Requirements

• Journeyperson certification, technical diploma, or an equivalent combination of education and experience in maintenance, facilities management, parking technologies, transportation systems, operations, or a related field.


• Post-secondary education or training in business administration, management, leadership, project management, operations, or a related discipline is considered a strong asset.


• Supervisory experience within an operational, maintenance, facilities, transportation, or technical environment.


• Demonstrated experience leading staff in a hands-on work environment, including coaching, mentoring, training, and performance support.


• Experience developing, implementing, and maintaining Standard Operating Procedures (SOPs) and preventative maintenance programs.


• Strong troubleshooting, diagnostic, contractor coordination, and project support skills.


• Experience with automated systems, parking technologies, payment systems, access control systems, mobile payment applications, and software platforms.


• Experience evaluating operational performance, asset utilization, and service delivery to support continuous improvement initiatives.


• Ability to analyze data, identify trends, develop recommendations, and support business cases related to operational improvements and technology modernization.


• Strong organizational, communication, customer service, and interpersonal skills.


• Ability to prioritize competing demands and respond effectively to operational issues in a fast-paced environment.


• Experience with asset management, lifecycle planning, inventory management, and maintenance scheduling is considered an asset.


• Valid Alberta Class 5 Driver Licence and an acceptable driver's abstract.

Application Deadline: September 28, 2026

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Trades Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About The University Of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.