Team Lead, HR Service Centre

SmartRecruiters, Inc.; Mississauga; Remote; CAD 70,000 - 80,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Paid time off

Remote work

Job summary

Dexterra Group is hiring an HR Service Centre Team Lead to coach a team of HR Service Centre Coordinators while handling day-to-day HR service delivery across Canada and the United States. The role blends individual contribution with leadership in a fast-paced environment.

You'll drive employee inquiries, data updates, onboarding, and process improvements, partnering with HR, Payroll, IT, and stakeholders to sustain high service standards and a positive employee experience.

Qualifications

• 3–5 years of HR experience in HR Operations, HR Shared Services, Employee Services, or a similar HR support environment.
• Experience as a Team Lead, Senior Coordinator, or in another role providing day-to-day coaching and support to a team.
• Strong customer service skills and a practical, people-focused approach.
• Excellent organization, attention to detail, and follow-through.
• Sound judgement and a high degree of professionalism, discretion, and confidentiality.
• Strong communication and problem-solving skills, with the confidence to address issues constructively.
• Ability to balance individual responsibilities, shifting priorities, and team support in a fast-paced environment.
• Bonus points if you're bilingual in English and French!

Responsibilities

• Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation.
• Coach, mentor, and provide practical guidance to HR Service Centre Coordinators.
• Help prioritize work, coordinate team coverage, and maintain consistent service delivery.
• Serve as the first point of escalation for complex or non-standard inquiries.
• Support onboarding and training for new team members and reinforce standard processes and service expectations.
• Complete quality checks, identify recurring issues, and recommend practical improvements.
• Maintain procedures, templates, checklists, and knowledge resources.
• Work with HR, Payroll, IT, and business stakeholders to resolve issues and support process or system changes.

Skills

HR operations

Team leadership

Customer service

Organizational skills

Communication

Confidentiality

French bilingual

Tools

HR systems

Case-management tools

Job description

• Compensation: CAD 70,000 - CAD 80,000 - yearly

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT)is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE?

A working Team Lead role for someone who can coach and support others while remaining actively involved in day-to-day HR service delivery.

We're hiring an HR Service Centre Team Lead to help deliver exceptional HR support for our operations across Canada and the United States.

WHAT YOU'LL DO

This is a hands-on role that combines individual contribution with day-to-day team leadership. You’ll manage your own HR service responsibilities while coaching and supporting a team of HR Service Centre Coordinators. You’ll help the team prioritize work, resolve more complex inquiries, maintain service standards, and deliver a positive employee experience.

• Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation.
• Coach, mentor, and provide practical guidance to HR Service Centre Coordinators.
• Help prioritize work, coordinate team coverage, and maintain consistent service delivery.
• Serve as the first point of escalation for complex or non-standard inquiries.
• Support onboarding and training for new team members and reinforce standard processes and service expectations.
• Complete quality checks, identify recurring issues, and recommend practical improvements.
• Maintain procedures, templates, checklists, and knowledge resources.
• Work with HR, Payroll, IT, and business stakeholders to resolve issues and support process or system changes.

Qualifications

WHO WE'RE LOOKING FOR

• 3–5 years of HR experience in HR Operations, HR Shared Services, Employee Services, or a similar HR support environment.
• Experience as a Team Lead, Senior Coordinator, or in another role providing day-to-day coaching and support to a team.
• Strong customer service skills and a practical, people-focused approach.
• Excellent organization, attention to detail, and follow-through.
• Sound judgement and a high degree of professionalism, discretion, and confidentiality.
• Strong communication and problem-solving skills, with the confidence to address issues constructively.
• Ability to balance individual responsibilities, shifting priorities, and team support in a fast-paced environment.
• Experience working with HR systems, case-management tools, and employee data.
• Bonus points if you're bilingual in English and French!

Additional Information

WHAT’S IN IT FOR YOU?

• Be part of a growing organization with a strong focus on innovation and operational excellence.
• Award winning safety culture.
• Competitive compensation and benefits package including 401k, medical, dental, vision, paid time off.
• Fully Remote work model (with occassional trips to the office).
• Supportiveteamenvironment with room to grow together.
• Be part of an industry that's more important than ever!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.