Team Lead - Health Services - #2026-12200 (reqID)

Dynacare; Toronto, Peterborough; On-site; CAD 30,000 - 35,000; Full time

Benefits offered by this job

Health benefits

RRSP match

Employee stock purchase program

Job summary

Dynacare in Peterborough, Ontario seeks a Team Lead - Health Services to guide daily operations across locations, coach staff, and ensure safety and service standards. The role includes performing Lab Assistant duties as needed and supporting neighbouring sites.

You will lead a team, manage workflow, and communicate with the Regional Manager. A Medical Laboratory Assistant/Technician diploma and lab experience are required, with English or French fluency to support patients and clients.

Qualifications

• Familiarity with MOH guidelines and lab best practices.
• Fluent in English and/or French where applicable.
• 3–5 years experience in a laboratory setting.

Responsibilities

• Manage location day-to-day operations and escalate issues to Regional Manager.
• Improve productivity in coordination with leadership.
• Foster a positive working environment by soliciting staff feedback.
• Provide input on employee development and evaluations.
• Use wait-time metrics to reduce patient wait times and bottlenecks.
• Ensure courteous customer service to internal and external clients.
• Oversee health and safety and investigations of incidents and hazards.
• Assist with Lab Assistant duties and train new team members; support neighbouring sites as required.

Skills

MOH guidelines

Bilingual English/French

Laboratory procedures

Patient sample collection

Education

Medical Laboratory Assistant/Technician Diploma

Tools

Omnitech

Open KM

Outlook

Job description

Job Posting: Team Lead - Health Services

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Team Lead?

We’re looking for aTeam Lead - Health Servicesto join ourteam in Peterborough, Ontario. As a Team Lead, youwill report into the Regional Manager of Health Services and provide leadership to assigned sites. You will be responsible for monitoring the day-to-day operations of the location(s) which includes the coaching of staff, location workflow, client services and overseeing occupational health and safety within assigned sites. You will be required to perform the duties of a Laboratory Assistant including obtaining blood samples and other specimens from patients for diagnostic testing.

Status

Contract, Full Time, (1 year) Guaranteed 82 hours bi-weekly

Shift

Monday - Friday; between the hours of 6:45 am - 5:30 pm and alternate Saturday's, 7:00 am - 1:30 pm

Locations

1525 Albion Road, Etobicoke, ON, M9V 5G5

Discipline

Laboratory and Health Services Centers

Vacancy type

Existing

Start Date

As soon as possible

Internal Posting Deadline

Internal application to be received no later than November 3, 2026

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Manage location(s) day to day operations and communicate to Regional Manager, Health services any escalated issues or concerns
• Recommend changes to maintain high level of productivity in conjunction with the leadership of the Regional Manager, Health Services
• Create a positive working environment by listening and soliciting employee feedback
• Provide input to the reporting manager on employee development and evaluation
• Utilize wait time measurements and technology to make recommendations to reduce patient wait-time and bottle-necks
• Provide customer and patient centric care while demonstrating Dynacare’s core values of Compassion, Ingenuity, Accountability, Collaboration and Customer Focus
• Ensure prompt and courteous customer service to all internal and external clients
• Provide guidance and report to Regional Manager, Health Services any investigation, documentation and implementation of preventative measures for all workplace accidents, injuries, and hazards
• Ensure location is always audit and inspection ready
• Coach team members on quality related errors to meet operational targets
• Contribute towards Dynacare's learning and knowledge-based culture by sharing in the responsibility of training and skill development of new team members as requested
• Perform Lab Assistant duties and functions as required
• Support at neighbouring sites when required

What YOU bring to the role:

• Sound knowledge of the MOH and guidelines
• Medical Laboratory Assistant/Technician Diploma
• Working knowledge of laboratory best practices and competent in all collection techniques
• Excellent command of English and/or French where applicable
• 3 to 5 years related experience working in a laboratory environment

Technical Skills and Social Process Skills

• Proficient with GD related software application including Omnitech, Open KM and Outlook
• Proficient in MS office, excellent computer and keyboarding skills
• Lean Six Sigma/Change management training-preferred Social Process Skills
• Ability to lead by example with positive attitude and respectful of others
• Recommend changes to maintain high level of productivity in conjunction with the leadership of your manager
• Be a health and safety champion, report all health and safety hazards and support investigations
• Demonstrated leadership skills
• Continuous improvement mindset of bringing forward recommendations, collecting data and implementing solutions
• Foster open communication between all team members

WORKING CONDITIONS

• Physical and Environmental Demands
• Normal office environment
• Ability to travel to and between locations on a regular basis

Pay rate:

$22.00 to $25.75 per hour

Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.