Team Lead - Health Services

Dynacare; Toronto; On-site; CAD 30,000 - 35,000; Full time

Job summary

Dynacare in Peterborough, Ontario is seeking a Team Lead – Health Services to oversee day-to-day operations, coach staff, manage workflow, ensure safety, and support laboratory collection duties as needed.

Ideal candidates hold a Medical Laboratory Assistant/Technician Diploma, with strong MOH guidelines knowledge and 3–5 years of lab experience. Bilingual English/French is a plus; shift includes mornings with occasional Saturdays.

Qualifications

• MOH guidelines knowledge required.
• Experience in laboratory collection techniques desirable.
• English and/or French language skills beneficial.

Responsibilities

• Oversee day-to-day operations at locations and report escalated issues to Regional Manager, Health Services.
• Support leadership to maintain productivity and improve workflows.
• Foster a positive work environment and solicit employee feedback.
• Contribute to staff development and performance evaluations.
• Maintain patient wait times and optimize processes for efficiency.
• Provide Lab Assistant duties as needed and support neighboring sites.

Skills

MOH guidelines knowledge

Lab procedures

English proficiency

French proficiency

Education

Medical Laboratory Assistant/Technician Diploma

Tools

Omnitech

Open KM

Outlook

MS Office

Job description

Job Posting: Team Lead – Health Services

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Team Lead?

We’re looking for aTeam Lead – Health Servicesto join ourteam in Peterborough, Ontario. As a Team Lead, youwill report into the Regional Manager of Health Services and provide leadership to assigned sites. You will be responsible for monitoring the day-to-day operations of the location(s) which includes the coaching of staff, location workflow, client services and overseeing occupational health and safety within assigned sites. You will be required to perform the duties of a Laboratory Assistant including obtaining blood samples and other specimens from patients for diagnostic testing.

Status: Contract, Full Time, (1 year) Guaranteed 82 hours bi-weekly

Shift: Monday - Friday; between the hours of 6:45 am - 5:30 pm and alternate Saturday's, 7:00 am - 1:30 pm

Locations: 1525 Albion Road, Etobicoke, ON, M9V 5G5

Discipline: Laboratory and Health Services Centers

Vacancy type: Existing

Start Date: As soon as possible

Internal Posting Deadline: Internal application to be received no later than November 3, 2026

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Manage location(s) day to day operations and communicate to Regional Manager, Health services any escalated issues or concerns
• Recommend changes to maintain high level of productivity in conjunction with the leadership of the Regional Manager, Health Services
• Create a positive working environment by listening and soliciting employee feedback
• Provide input to the reporting manager on employee development and evaluation
• Utilize wait time measurements and technology to make recommendations to reduce patient wait-time and bottle-necks
• Provide customer and patient centric care while demonstrating Dynacare’s core values of Compassion, Ingenuity, Accountability, Collaboration and Customer Focus
• Ensure prompt and courteous customer service to all internal and external clients
• Provide guidance and report to Regional Manager, Health Services any investigation, documentation and implementation of preventative measures for all workplace accidents, injuries, and hazards
• Ensure location is always audit and inspection ready
• Coach team members on quality related errors to meet operational targets
• Contribute towards Dynacare's learning and knowledge-based culture by sharing in the responsibility of training and skill development of new team members as requested
• Perform Lab Assistant duties and functions as required
• Support at neighbouring sites when required

What YOU bring to the role:

• Sound knowledge of the MOH and guidelines
• Medical Laboratory Assistant/Technician Diploma
• Working knowledge of laboratory best practices and competent in all collection techniques
• Excellent command of English and/or French where applicable
• 3 to 5 years related experience working in a laboratory environment

Technical Skills and Social Process Skills

• Proficient with GD related software application including Omnitech, Open KM and Outlook
• Proficient in MS office, excellent computer and keyboarding skills
• Lean Six Sigma/Change management training-preferred Social Process Skills
• Ability to lead by example with positive attitude and respectful of others
• Recommend changes to maintain high level of productivity in conjunction with the leadership of your manager
• Be a health and safety champion, report all health and safety hazards and support investigations
• Demonstrated leadership skills
• Continuous improvement mindset of bringing forward recommendations, collecting data and implementing solutions
• Foster open communication between all team members

WORKING CONDITIONS

• Physical and Environmental Demands
• Normal office environment
• Ability to travel to and between locations on a regular basis

Pay rate: $22.00 to $25.75 per hour

The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.