Team Lead - Halifax

Indigo Park Canada; Halifax; On-site; CAD 42,000 - 68,000; Full time

Job summary

Indigo Park Canada is seeking a Team Lead to oversee daily parking operations at QEII Hospital sites in downtown Halifax. You will support frontline staff, ensure safe and efficient customer experiences, and manage daily revenue, reports, and vendor oversight.

The role requires supervisory experience, strong communication, and the ability to work outdoors. A valid driver’s license and reliable transportation are expected for this full-time position.

Qualifications

• High school diploma or equivalent.
• Driver's license and clean driver's abstract.
• Access to reliable transportation.
• Previous customer service and supervisory experience.
• High level of interpersonal skills, including poise and diplomacy.
• Good communication skills, both verbally and written.
• Strong work ethic and commitment to customer service.
• Ability to work with little supervision.
• Ability to work in an outdoor environment.
• Ability to lift up to 30lbs.
• Ability to use basic hand tools and power tools for making repairs.
• Ability to supervise and delegate to staff.

Responsibilities

• Oversee the daily operations of all aspects of the parking lots.
• Inspect the parking areas to verify equipment and lighting function properly and supplies are adequate.
• Complete minor equipment repairs as required and minimize downtime.
• Clean all parking equipment and signage regularly.
• Enforce parking policies.
• Identify and correct inefficiencies in the parking operation.
• Assist customers with automated parking equipment, respecting individual needs.
• Provide rest breaks to staff and delegate tasks.
• Communicate expectations and oversee vendors and sub-contractors.
• Count, collect and deposit all parking revenues.
• Complete required operational reports and documentation accurately.
• Build positive relationships with customers and clients.
• Note complaints and help develop and suggest solutions.
• Communicate verbally with customers in English.

Skills

Customer service

Supervisory experience

Communication

Interpersonal skills

Education

High school diploma

Tools

Hand tools

Power tools

Job description

We are seeking motivated, dependable, and customer-focused Team Leads to join our Atlantic Canada team on a full-time basis. Based primarily at the QEII Hospital sites in downtown Halifax, this leadership role is ideal for individuals who thrive in a fast-paced environment, enjoy working with people, and are passionate about delivering exceptional customer service.

As a Team Lead, you will play a key role in overseeing daily parking operations, supporting frontline staff, and ensuring a safe, efficient, and positive experience for customers and clients.

Descriptions

OPERATIONS

• Oversee the daily operations of all aspects of the parking lots.
• Inspect the parking areas to verify that equipment and lighting function properly, that cars circulate without problems, that there is a sufficient quantity of supplies necessary to the proper functioning of the parking lot.
• Completing minor equipment repairs as required and minimizing any downtime to operation.
• Clean all parking equipment and signage regularly.
• Enforce parking policies.
• Actively identify and correct any inefficiencies in the parking operation.
• Provide assistance to customers in the use of the automated parking equipment, recognizing and respecting the individual needs of each customer.
• Provide rest breaks to staff.
• Delegate activities to staff.
• Communicate expectations and oversee work of vendors and sub-contractors.

Administration

• Count, collect and deposit all parking revenues.
• Complete required operational reports and documentation accurately.

Customer Relationship

• Build positive relationships with customers and clients.
• Note the nature of complaints received by customers and actively help develop and suggest solutions.
• Communicate verbally with customers and clients in English.

Requirements

• High school diploma or equivalent.
• Driver's license and clean driver's abstract.
• Access to reliable transportation.
• Previous customer service and supervisory experience.
• High level of interpersonal skills, including poise and diplomacy.
• Good communication skills, both verbally and written.
• Strong work ethic and commitment to customer service.
• Ability to work with little supervision.
• Ability to work in an outdoor environment.
• Ability to lift up to 30lbs.
• Ability to use basic hand tools and power tools for making repairs.
• Ability to supervise and delegate to staff.

#IPC2

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, and accommodations are available upon request in relation to employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.