Area Manager - East

Indigo Group; Ottawa; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Great Team Culture

Career growth opportunities

Competitive salary with bonus

Job summary

Indigo Park in Ottawa is seeking an Area Manager to coordinate and oversee daily operations across locations, including staffing, equipment, and client relations. The role supports senior management in budget development and manages programs that sustain client relationships.

Ideal candidates have 3–5 years in customer service and 1–2 years in management, with a valid G class license and bilingual FR/EN abilities.

Qualifications

• Minimum of 3-5 years of customer service experience.
• Minimum 1-2 years of management experience.
• G Class license and a clean driver's abstract required.
• Bilingual FR/EN in a bilingual environment.
• Experience in the parking industry is an asset.

Responsibilities

• Manage parking locations under responsibility and ensure client needs are met promptly.
• Oversee staffing, equipment, and day-to-day operations.
• Attend client meetings with GM and Operations Manager; review revenue reports.
• Assist GM with annual budgets and purchasing; approve invoices.
• Conduct regular rate surveys to stay competitive and manage A/R with the service coordinator.

Skills

Customer service

Team management

Staff coaching

Bilingual FR/EN

G Class license

Parking industry

Problem solving

Organizational skills

Job description

Indigo Park is looking for an Area Manager in Ottawa. The Area Manager will be responsible for coordinating and day-to-day managing all functions (staffing, equipment, and overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure the successful development, maintenance, and enhancement of client/customer relationships.

Why Join Indigo?

• We believe in recognizing and rewarding excellent performance
• We believe in employee empowerment
• We believe that diversity is a means of success

What Would You Be Doing?

Administration

• Manage the parking locations under his/her responsibility, under our mandate as set out in the management or lease agreement.
• Ensure that the needs of each client are met promptly and with a high degree of accuracy.
• Manage all internal/external policies for each location
• Manage all service contracts related to each parking location, under his/her responsibility
• Assist the General Manager and Operations Manager with the annual budgets for each parking location
• Attend client meetings with the Operations Manager and the General Manager
• Review monthly revenue reports with the Operations Manager
• Prepare purchase orders and approve invoices for each parking location
• Conduct regular rate surveys to ensure each location remains competitive
• Manage all personal injury and damage claims for each parking location under his/her responsibility
• Ensure that the Accounting Dept has all necessary information (on time) to prepare client invoices for labor and management services

Operations

• Establish and maintain proper operational procedures (Operations Manual) for each location.
• Analyze each operation with a focus on improving service and efficiency
• Coordinate with Supervisors daily to ensure proper operation of each location
• Assist the Operations Manager and General Manager in maximizing overall revenues for each location
• Establish and maintain proper staffing levels for each location
• Conduct regular, on-site training of staff to ensure all internal/external policies are being adhered to (uniform, lot conditions, customer service, etc.)
• Coordinate with Supervisors for regular lot audits (revenue and operational)
• Coordinate with Supervisors (and Operations Manager) on the annual distribution of client hangtags.
• Manage A/R (with help from the service coordinator) for each location

Human Resources

• Manage and supervise the daily activities of the Supervisors
• Ensure that hiring policies are followed for each employee
• Review with the Operations Manager all terminations for field staff, and ensure prior approval from the General Manager
• Conduct annual performance reviews of Supervisors, and semi-annual reviews of field staff
• Conduct interviews regularly for current and future staffing requirements
• Take disciplinary measures when and where required, with staff
• Approve and submit all payroll for field staff

What we are looking for :

• Minimum of 3-5 years of customer service experience
• Minimum 1-2 years of management experience
• G Class license and a clean driver's abstract required
• Experience in the parking industry is considered an asset
• Technical or mechanical skills are an asset
• Ability to train, coach, and motivate staff
• Conflict resolution and problem-solving abilities
• Ability to prioritize and organize under pressure
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong communication and interpersonal skills, both written and verbal
• Bilingualism (French/English) is required, as the role involves working in a bilingual environment
• Ability to work independently, in a team, and meet deadlines under pressure

What We Offer :

• Great Team Culture
• Numerous possibilities for career growth
• Competitive salary structure with bonus
• Starting salary at $70,000

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and against discrimination, and accommodations are available upon request regarding employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.#IPC1