Team Lead (Full time) - Vernon SmartCentres

Reitmanscanadalteltd; Vernon; On-site; CAD 23,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Well-being program

Monthly bonus

Career development

Tuition reimbursement

Store discount up to 70%

Referral rewards

Job summary

Reitmans (Canada) Limited is seeking a Store Leader to drive sales and coach a fashion-focused team on the shop floor. You will align with store KPIs, manage daily operations, and ensure policy compliance while delivering an engaging customer experience.

The role requires 6+ months of supervisory retail experience, strong communication, and the ability to work flexible hours including evenings and weekends. A high school diploma is required and benefits are offered.

Qualifications

• 6+ months of leadership or supervisory experience in a retail or customer-focused environment.
• Ability to motivate, support, and guide a team toward shared goals.
• Strong communication and problem-solving skills.
• Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Responsibilities

• Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and KPIs.
• Assist with day-to-day operations, including compliance with policies and procedures, loss prevention, opening/closing routines, cash management, report generation, and scheduling support.
• Maintain high standards of merchandising and visual presentation for a clean, consistent customer-friendly environment.
• Coach and develop the team through ongoing training and feedback to strengthen skills and performance.
• Promote effective communication with the Store Manager to ensure alignment and timely execution of priorities.
• Collaborate with the management team to ensure aligned priorities and swift action plan execution.
• Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and reflecting service standards.

Skills

Leadership

Motivating teams

Communication

Problem-solving

Customer-focused

Organizational skills

Retail operations

Fashion sense

POS/ERP/ATS

MS Office Suite

Flexibility

Standing/lifting

Education

High school diploma

Tools

POS systems

ERP systems

ATS systems

Microsoft Office

Job description

Key Responsibilities

• Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
• Assist with day-to-day operations , including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.
• Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience.
• Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance.
• Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
• Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans.
• Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.

Key Requirements

• 6+ months of leadership or supervisory experience in a retail or customer-focused environment.
• Ability to motivate, support, and guide a team toward shared goals.
• Strong communication and problem-solving skills.
• Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

What Sets Us Apart

Hiring rate of $1.80 above minimum wage (rate may be greater based on relevant experience)

Exclusive Benefits:

• Paid Time Off : Sick days, flexible days, and vacation to help you achieve a better work-life balance
• Well-Being First : Access a comprehensive benefits program designed to take care of you
• Monthly Bonus : Attractive bonus potential to reward your efforts and outstanding performance!*
• Career Advancement : Opportunities for professional growth and career development*
• Tuition Reimbursement : Invest in your future with financial support for your education*
• Enjoy up to 70% off on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)*
• Generous Referral Policy : Refer your professional network and earn rewards for every successful hire - the more you refer, the more you earn!*

*Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.