Team Lead (Full time) - Fairview Park Mall - Kitchener

Reitmans (Canada) Limited; Kitchener; On-site; CAD 23,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Well-Being Program

Monthly Bonus

Career Advancement

Tuition Reimbursement

Store-wide employee discounts (up to 7

Generous Referral Policy

Job summary

RW&CO in Canada is seeking a Team Lead to collaborate with the management team, drive sales goals, and coach a team to deliver outstanding customer experiences in a vibrant retail environment.

You will oversee daily operations, merchandising standards, and scheduling while supporting loss prevention and policy compliance. This role requires leadership, strong communication, and a passion for fashion.

Qualifications

• 6+ months of leadership or supervisory experience in a retail or customer-focused environment.
• Ability to motivate, support, and guide a team toward shared goals.
• Strong communication and problem-solving skills.
• Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
• Passion for fashion with good sense of style and knowledge of fashion trends.
• Proficiency with POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.

Responsibilities

• Support store performance by contributing to sales goals and KPIs.
• Assist with day-to-day operations, including policy compliance and scheduling.
• Maintain merchandising and visual presentation to provide a welcoming environment.
• Coach and develop the team through training and feedback.
• Coordinate with the Store Manager for alignment and timely priorities.
• Collaborate with management to ensure effective execution of action plans.
• Lead on the sales floor to model a customer-first mindset and resolve issues.

Skills

Leadership

Communication

Problem-solving

Customer focus

Organization

Scheduling

Cash handling

Merchandising

Education

High school diploma

Tools

POS systems

ERP systems

ATS systems

Microsoft Office Suite

Job description

Company Description

RW&CO is a work-from-anywhere fashion brand for style-savvy men and women. Prioritizing fit, fabric quality and versatility, we build collections that help customers look put together anywhere, whether they are working from home or at the office. Our brand is available in over 85stores across Canada and online at rw-co.com . We’re powered by a team of creative, passionate individuals who bring our vision to life every day.

Want to grow with us as we evolve? Explore our current opportunities and start your career with RW&CO.

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands — Reitmans, RW&CO, and PENN. Penningtons.

Job Description

As a Team Lead , you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership, sense of style, and hands‑on approach, you will help create a vibrant, organized, and customer‑focused environment.

Key Responsibilities

• Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
• Assist with day-to-day operations , including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.
• Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience.
• Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance.
• Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.
• Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans.
• Model a customer‑first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.

Qualifications

• 6+ months of leadership or supervisory experience in a retail or customer‑focused environment.
• Ability to motivate, support, and guide a team toward shared goals.
• Strong communication and problem‑solving skills.
• Customer‑focused mindset with the ability to create a welcoming and engaging shopping experience.
• Excellent organizational and multitasking abilities in a fast‑paced environment.
• Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Additional Information

What Sets Us Apart

Hiring rateof $1.80 above minimum wage (rate may be greater based on relevant experience)

Exclusive Benefits:

• Paid Time Off : Sick days, flexible days, and vacation to help you achieve a better work‑life balance
• Well-Being First : Access a comprehensive benefits program designed to take care of you
• Monthly Bonus* : Attractive bonus potential to reward your efforts and outstanding performance!
• Career Advancement* : Opportunities for professional growth and career development
• Tuition Reimbursement* : Invest in your future with financial support for your education
• Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
• Generous Referral Policy* : Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!

*Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.