Team Lead, English Content

SSENSE; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a passionate Team Lead to oversee its e-commerce English team. This role involves leading a group of creatives to produce high-quality product descriptions while ensuring operational excellence. The ideal candidate will thrive in a fast-paced environment, driving performance through collaboration and continuous improvement. With a focus on talent development and strategic planning, this position offers an exciting opportunity to influence and enhance the production process within a dynamic team. If you are ready to make a significant impact in the world of e-commerce, this role could be your next great adventure.

Qualifications

• 5-7 years of experience in a fast-paced administrative capacity.
• 1-2 years previous experience in a leadership or management role.
• Proven ability to streamline business processes.

Responsibilities

• Lead and mentor a team of Copywriters and Sub-Editors.
• Collaborate with departments to optimize production processes.
• Support recruitment and onboarding of new team members.

Skills

Leadership Skills

Solution-oriented Mindset

Team Development

Time Management

Analytical Skills

Communication Skills

Detail-oriented

Education

College or Bachelor’s diploma in fashion management

Tools

Excel

Lucidchart

Google Suite

Job description

Company Description

Company Description

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Job Description

Reporting to the Manager of Content Operations, the Team Lead supports the daily e-commerce English team. They are responsible to ensure all production needs are met across product categories and Studio locations. The ideal candidate is passionate about operational excellence, has a deep understanding of e-commerce writing and is energized by leading a team of creatives to do their best work. This role requires a highly collaborative style and the ability to influence and motivate others to drive performance results.

Production - 60%

• Lead and mentor an in-house team of Copywriters and Sub-Editors in the day-to-day delivery of product descriptions that meet production needs, while adhering to strict quality standards
• Oversee scheduling and logistics for bookings based on knowledge of roster capability and production needs
• Collaborate with the Planning and Producing department to vet capacity and resource plans against the production forecast. Identify potential capacity and capability risks and recommend contingency plans
• Establish SKU assignment on a daily basis, aligning with Studio priorities
• Report on team's overall performance and provide actionable solutions to improve the flow of operations and team productivity
• Ensure team adheres to current processes, identifying opportunities for continuous improvement, and propose and create processes and tools to support production operations
• Support the integration and operationalization of new tools
• Own expense tracking and documentation, including socials, hardware, and supplies.
• Review and approve team expense reports to help ensure compliance with Studio and Financial Planning & Analysis policies
  
  

Continuous Improvement - 20%

• Contribute to the implementation of Studio and business initiatives by applying operational best practices, and engage in cross-departmental collaboration with a continuous improvement approach
• Initiate and develop actionable execution plans to optimize daily operations, productivity and communication
• Proactively identify opportunities to enhance tools, standardize, and optimize procedures related to product copy services
  
  

People Leadership & Team Development - 20%

• Support the Manager’s recruitment strategy by screening, interviewing, and onboarding new full time and freelance Copywriters and Sub-Editors
• Support the Manager with the onboarding of new team members
• Act as the touchpoint between workers and Business Managers, by coordinating with both parties to ensure that employee needs are met and company goals are achieved
• Support in the performance management process for all team members by conducting performance reviews and establish development plans
• Provide mentorship catalyzing growth through coaching and team building
• Ensure team mobilization by regularly gauging team spirit and implementing appropriate means to create a work environment that fosters healthy communication, collaboration, and productivity
  
  

Qualifications

REQUIREMENTS

• College or Bachelor’s diploma in fashion management or a relevant field
• A minimum of 5-7 years of experience in a fast-paced administrative capacity or related work field, in an environment with an emphasis on scheduling / booking, talent management, and administration work for executive/upper level management
• 1-2 years previous experience in a leadership or management role
• Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes
• Proficient in Excel, Lucidchart and Google Suite
• Excellent written and verbal communication skills in both English with collaborative, team-oriented nature
• Experience with drafting, documenting, and implementing new procedures
• Demonstrated analytical, problem-solving, organizational skills
• Scrum methodology awareness and previous work in an agile environment is an asset
• A sense of priority and awareness for high impact meetings, and urgent business needs, and ensures follow-up
• Open to working evenings and weekends, as required
• Knowledge of garment construction and e-commerce content production is an asset
  
  

Skills

• Strong leadership skills
• Solution-oriented mindset and can-do attitude to overcome challenges
• Experience and desire to develop talent
• Natural ability to build relationships and to work in a team environment
• Ability to thrive in a fast-paced environment and master frequently changing production and project priorities
• Detail-oriented with strong time management and organizational skills
• Capacity to synthesize, analyze and present reporting information to technical and studio business stakeholders at various levels of the organization
  
  

Additional Information

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

Please note that this role is 100% on-site

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Distribution

• Industries

  Retail

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