Team Lead, Commercial Insurance

Horan Securities, Inc.; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in insurance services is looking for a passionate Commercial Lines Team Lead in Edmonton. In this role, you will lead a dedicated team of professionals by ensuring operational excellence, fostering collaboration, and driving results in client service. You'll enjoy a competitive compensation package, flexibility, and growth opportunities while working in a supportive environment.

Benefits

Exceptional company culture

RRSP match

Paid educational training

Paid day off for your birthday

Qualifications

• 5+ years of commercial insurance experience with exposure to complex accounts.
• Experience mentoring or managing high-performing teams.
• Excellent organizational and communication skills.

Responsibilities

• Oversee daily operations of the Commercial Lines service team.
• Develop and coach team members in insurance knowledge and client service.
• Monitor KPIs and implement corrective actions when needed.

Skills

Leadership skills

Business acumen

Organizational skills

Professional communication

Education

Level 2 General Insurance License

High school or equivalent

Tools

Office 365

Applied Epic

CSR24

Indio

Job description

Ignite your potential. Impact what matters.

Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

Commercial Lines Team Lead – Edmonton Branch
Full-Time | Permanent | Edmonton, AB

Are you a seasoned commercial insurance professional with a passion for leadership, coaching, and operational excellence? Our Edmonton branch is looking for a Commercial Lines Team Lead to champion service quality, support team development, and uphold our commitment to exceptional client experience.

As a key member of the branch leadership team, you will lead a diverse group of Account Managers and Advisors by guiding daily operations, mentoring team members, and reinforcing high standards in compliance, accuracy, and client service delivery. This role is about empowering others to succeed while maintaining a sharp focus on performance metrics, retention, and team culture.

What You’ll Do

• Oversee the day-to-day operations of the Commercial Lines service team, ensuring efficient workflows and adherence to service standards.
• Develop and coach team members in technical insurance knowledge, client service, and professional growth.
• Monitor KPIs including renewal timelines, retention rates, and revenue targets; implement corrective actions when needed.
• Foster a culture of accountability, professionalism, and collaboration within the team.
• Act as a point of escalation for complex client matters and internal challenges.
• Support recruitment, onboarding, and succession planning for commercial service staff.
• Partner with producers and senior leadership to ensure client expectations are exceeded and branch goals are met.

What You Bring

• Level 2 General Insurance License
• 5+ years of progressive commercial insurance experience, with exposure to complex accounts and mid-market clients.
• Proven leadership skills and experience mentoring or managing high-performing teams.
• Strong business acumen with a track record of driving results and supporting change initiatives.
• Excellent organizational skills with the ability to prioritize competing demands and meet deadlines.
• Clear and professional communication skills, both verbal and written.
• Proficiency in Office 365 and industry software (e.g., Applied Epic, CSR24, Indio) is an asset.

Why Join HUB?

• An exceptional, welcoming, and inclusive company culture.
• Excellent compensation, benefits, RRSP match, referral incentives, and company perks.
• Work flexibility.
• Paid educational training and vast learning opportunities.
• Room for advancement and growth within the organization.
• Paid day off for your birthday – we want to celebrate you!

What makes us different than all the rest?

Our Vision:To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission:To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve clients, communities, and colleagues.

Ready to join HUB and build a career in a rapidly growing industry? Apply today for the Senior Commercial Account Manager opportunity!

Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: Up to 25%Required Education: High school or equivalent