Team Lead, Chidlow Connector

Canadian Tire Financial Services; Victoria; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement plans

Performance incentives

Product discounts

Job summary

PartSource in Victoria, BC is seeking a Team Lead with automotive parts knowledge to drive sales, oversee store operations in the absence of management, and mentor staff.

You will use our parts lookup system, handle opening/closing duties, ensure safety and inventory control, and deliver an outstanding customer experience while supporting store performance and growth.

Qualifications

• 1-3 years of retail supervisory experience.
• Strong customer service and communication skills.
• Automotive parts knowledge and passion for cars.
• Proficiency with POS and store systems.
• Ability to work varied hours including evenings, weekends, holidays.

Responsibilities

• Lead store operations in the absence of management.
• Coach and train junior staff and new hires.
• Open/close the store and ensure security.
• Process transactions and manage returns and shipping tasks.
• Maintain inventory accuracy and PPE compliance.
• Foster positive customer relationships and drive sales.

Skills

Leadership

Customer service

Retail supervision

Communication

Automotive knowledge

Education

Retail or supervisory experience

Tools

Point of sale (POS)

Job description

Position Overview We are seeking a dedicated Team Lead for PartSource. This role comes with a competitive salary and comprehensive benefits. As the Team Lead, you'll utilize your auto parts expertise to drive sales in your PartSource store, applying our parts look‑up system to identify and sell suitable automotive parts solutions to our customers. When the store management team is absent, you will assume keyholder responsibilities and oversee all aspects of store operations. Your contribution will be crucial in fostering positive relationships with our customers.

Key Responsibilities

• Utilize the PartSource Operating System and external vendor platforms to identify the correct parts, process transactions, and sell suitable automotive parts solutions.
• Effectively communicate product features, benefits, and warranty details to customers.
• Participate in in-store recognition programs, contests, and customer feedback initiatives.
• Provide constructive feedback to management regarding team performance.
• Delegate and ensure completion of store tasks in a timely manner.
• Assume store opening and closing duties in the absence of store management.
• Coach and train new or junior store staff.
• Support enforcement of audit compliance, inventory control, and company standards.
• Execute daily shipping/receiving tasks, including returns processing and related documentation.
• Uphold store appearance and merchandising standards and maintain a safe work environment including PPE (Personal Protective Equipment).
• Recommend maintenance or repairs for store and delivery vehicles.

Qualifications

• Passion for automobiles, coupled with strong knowledge of automotive parts and systems.
• Dedication to delivering an exceptional customer experience.
• Effective leadership skills, with a focus on coaching and team development.
• Excellent communication and problem solving skills.
• 1-3 years of retail experience in a supervisory role.
• Proficiency in computer systems, including point of sale.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Capable of lifting and moving merchandise up to 50 lbs for up to 8 hours per shift.
• Familiar with using protective equipment, including mandatory certified safety shoes (provided upon hire), and as required, safety glasses, reflective safety vest, gloves, and apron.
• Possession of a valid Driver's License is an asset.

Compensation

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $21.75 and $23.00 per hour. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share our customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here,