Assistant Manager, Victoria Road

Canadian Tire Corporation, Limited; Guelph; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Benefits and retirement programs

Product discounts

Job summary

PartSource is seeking a store leadership role to drive team performance, customer experience and store operations. You will lead recruitment, scheduling and governance to ensure KPIs and retail standards are met, while fostering a strong team culture.

The role emphasizes leadership development, mentoring, and delivering best-in-class service, with lots of opportunities for career growth within PartSource.

Qualifications

• Minimum of 4 years in a retail environment with 12-24 months in a leadership role.
• Strong knowledge of automotive parts aftermarket industry
• Good base knowledge of automotive operating systems including point of sale

Responsibilities

• Lead and mentor teams, drive recognition programs and store contests.
• Ensure visual and pricing standards; manage inventory, LP, audits.
• Deliver excellent customer service and resolve issues.
• Coach store management, set expectations and conduct appraisals.
• Create and manage weekly schedules for sales and support.

Skills

Leadership

Customer service

Mentoring

Retail management

Tools

Point of Sale (POS)

Job description

What you’ll do

Leadership: Continually motivates team and performance through recognition programs, store contests, customer compliments, etc Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information Develop and lead recruiting and hiring strategy for store, maintain a complete team

Operations: Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance and pricing standards Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards Create and / or monitors the creation of efficient store weekly scheduling for both sales and support functions Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles Executes and or delegates delivery of planograms, and merchandising directives Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles

Customer Service: An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same Supports the commercial sales team by providing customer service support Ensures and leads execution of the customer experience, and provides resolution for all customer concerns

Training: Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support Create development plans and conduct annual appraisals for management team; to improve any performance gaps Complete and hold team accountable to complete required training within timeframes Able to work retail hours including scheduled evenings, weekends and holidays

Who you are

• Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales
• Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team
• Culture and brand ambassadors – you love the work and take pride in our brand

If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.

What you bring

Minimum of 4 years of experience in a retail environment with 12- 24 months in a leadership role Fundamental computer skills an asset Passion for automotive or automotive enthusiasts Strong knowledge of automotive parts aftermarket industry A good base of knowledge of automotive operating systems including point of sale

Assets

• Possession of a valid driver's license is an asset
• Automotive Training or Certification is an asset

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $38,200 and $45,800. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role‑specific requirements.

#LI-JD1 This posting represents an existing vacancy within our organization. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world‑class owned brands and exciting market‑leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.