Team Lead

Roots; Vaughan; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in retail apparel seeks a Team Lead to enhance customer experience and manage store operations. The ideal candidate will have experience in retail and proven leadership skills, promoting a positive customer-focused culture while working with a dynamic team.

Qualifications

• 1+ years related experience in a retail apparel environment.
• Proven ability to successfully lead a sales team.
• Strong organization and problem-solving skills.

Responsibilities

• Assist in operational functions of the store and motivate the team.
• Provide support and coverage to Store and Assistant Managers.
• Model desired selling and customer service behaviors at all times.

Skills

Customer Service

Leadership

Problem Solving

Organization

Job description

Join to apply for the Team Lead role at Roots

5 days ago Be among the first 25 applicants

Join to apply for the Team Lead role at Roots

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

WHAT WE’RE LOOKING FOR?

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

To be successful, you’ll need to possess:

• 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization, and problem solving skills;
• Passion for upholding an exceptional customer experience;
• Collaborate with others, yet be self-motivated;
• Available for varied weekly shifts, including weekends, closing and holidays.
  
  

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
• Assist store management in conducting new associate onboarding and trainings;
• Coaches associates on customer service fundamentals and provides positive feedback;
• Assists in resolving customer service matters;
• Oversees and delegates tasks to team to best maximize efficiency of store operations;
• Communicates individual and/or team performance feedback to store management;
• Ensure team receives scheduled breaks and/or meal periods;
• Creates an open outward communication on the sales floor;
• Ensure adherence to all company policies, procedures and guidelines;
• Perform opening and closing procedures, and any inventory duties as directed.
  
  

SOUND LIKE YOU? APPLY NOW!

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at Roots by 2x

Get notified about new Team Lead jobs in Vaughan, Ontario, Canada.

Director of Store Operations- FUTURE OPPORTUNITIES

Supervisor/Manager Part-Time- Toronto Eaton Centre

Associate Manager Full-time - Toronto Eaton Centre

Director of Store Operations- Eataly Eaton Centre

Abercrombie & Fitch - Assistant Manager, Vaughan Mills

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.