Team Lead

The Body Shop Canada Ltd; Pickering; On-site; CAD 34,000 - 52,000; Full time

Job summary

The Body Shop Canada Ltd invites applications for a Customer Consultant role in Pickering. You will support the Store Management team in delivering retail excellence, drive strong sales results, and create engaging customer experiences.

As a trusted front-line ambassador, you will address customer questions, assist with merchandising and store operations, coach fellow consultants, and stay current on beauty trends.

Qualifications

• Experience in a customer-facing role within beauty retail.
• Excellent communication and interpersonal skills.
• Ability to coach and engage customers through storytelling and product knowledge.
• Positive attitude and willingness to develop teammates.
• Ability to multi-task and work independently.

Responsibilities

• Answer customer questions and resolve concerns promptly.
• Problem solve using resources and guidance from Store Management.
• Support visual merchandising, inventory, cleanliness, and store operations.
• Communicate effectively and model flexibility and responsibility.
• Build customer loyalty through product knowledge and trends.
• Coach Customer Consultants to engage customers through storytelling and demos.
• Support training and onboarding of new Customer Consultants.
• Demonstrate genuine passion for retail beauty.
• Communicate and listen effectively.
• Build rapport and provide solutions to customer needs.
• Maintain a positive mindset and develop teammates.
• Proactively manage time and multi-task while working independently.

Skills

Customer service

Retail experience

Communication

Team coaching

Time management

Job description

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities:

• Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solve effectively & proactively using available resources and guidance from Store Management team
• Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed
• Communicate effectively and act as a flexible & responsible role model to your team
• Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life
• Support training and onboarding of new Customer Consultants
• Experience in a customer-facing role and a genuine passion for the retail beauty industry
• Ability to communicate & listen effectively
• Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs
• A positive mindset with the willingness to continuously develop yourself and your teammates
• Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required