Team Lead

Kodiak Group Holdings; Edmonton; On-site; CAD 38,000 - 54,000; Full time

Job summary

Work Authority in Edmonton South is seeking a Full-Time Team Lead to assist the Store Manager with daily store operations and achieving sales targets. You will coach, develop and motivate team members, oversee inventory accuracy, and ensure adherence to cash procedures and loss prevention guidelines while delivering legendary customer service.

This role requires at least 2 years in retail with supervisory exposure, excellent communication, and the ability to stand for long periods while lifting

Qualifications

• Minimum 2 years of retail experience, supervisory preferred.
• Demonstrated customer service excellence and leadership.
• Strong communication and problem-solving skills.

Responsibilities

• Assist Store Manager with daily store operations and sales targets.
• Coach, develop, and motivate team members; lead upselling efforts.
• Oversee inventory, receiving, cycle counts, and shrink control.
• Ensure cash procedures are followed and store appearance meets standards.
• Schedule staffing and maintain attendance for optimal coverage.

Skills

Retail experience

Supervisory experience

Customer service

Communication

POS familiarity

Tools

POS system

Microsoft Office

Job description

Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.Our Purpose: \"We champion and empower workers who make our world work better.\"We currently have a Full-Time Team Lead position open at our Edmonton South location.The Team Lead will assist the Store Manager with overseeing the daily store operations, achieving sales targets, ensuring compliance with company policies and supports the development of team members.How you will have influence:Demonstrate a customer-centric leadership by delivering service excellence to internal and external customers.Deliver legendary service by resolving customer inquiries according to Work Authority’s Values.Comply with to all cash procedures; accurately processing of sales, returns, exchanges, through a POS system, including opening or closing procedures.Coach, develop, and motivate team members to achieve sales targets.Lead the on-going training in upselling of products and services.Assist the store manager by setting the target and goals for the day/shift when associates arrive for work.Provides input to the store manager on team members performance.Assists the store manager with receiving of merchandize accurately, inventory management, and cycle counts. Ensuring shrink control within the store is minimized.Work closely with the store manager to ensure inventory levels, and style selections are properly maintained to maximize sales.Adhere to the organization’s policies and procedures, including store operations and loss prevention guidelines and practices.Ensures the execution and maintenance of visual guidelines and stores appearance meets Work Authority’s standards.Assists the store manager with staffing schedule, monitoring attendance to ensure maximum coverage and partnering with the store manager address shortfalls.Perform store management responsibilities in the absence of store manager.Skills for Success:Minimum of 2 years retail experience, preferrable at a supervisory levelEnthusiastic and committed to delivering outstanding customer service experience with professionalism.Strong ability to manage time and prioritize task to meet demands of the businessReady to lead by empowering, inspiring, motivating, and developing self and othersExcellent verbal and written communication skillsProficiency in using a point-of sale (POS) systems, Microsoft Office (Excel, Outlook, Teams, etc.) and other retail softwareAbility to lift up to 50lbs, climb ladders safely to access elevated areas as needed, and the flexibility to stand for prolonged durations, bend and move with ease to complete job tasks.Candidates should be reliable and flexible to work various shifts, including evenings, weekends, and weekdays.We are committed to providing equal opportunity employment, accommodations are available upon request at any stage of the recruitment process.