Team Lead

Native Counselling Services of Alberta; Edmonton; On-site; CAD 50,000 - 55,000; Full time

Job summary

Native Counselling Services of Alberta invites a dedicated Team Lead to join our Integrated Case Management Team in Edmonton. You will provide day-to-day leadership and mentorship to frontline staff working with individuals and families navigating housing, stabilization, and long-term planning.

The role requires trauma-informed practice, strong organizational skills and a proven ability to coordinate services across housing, health and community supports.

Qualifications

• Experience supervising frontline staff is preferred.
• Strong understanding of case management and safety planning.
• Knowledge of housing, income supports, health and community services.

Responsibilities

• Provide day-to-day supervision, coaching and mentorship to ICMT staff.
• Oversee caseload distribution and ensure program and staff coverage.
• Ensure compliance with policies, guidance, funder expectations and safety protocols.

Skills

Indigenous knowledge

Staff supervision

Trauma-informed care

Crisis intervention

Program reporting

Job description

Salary Range: $50,000.00 To $55,000.00 Annually

TEAM LEAD/ HOUSING

Intensive Case Management team

Full-Time Position – Edmonton, Alberta

Native Counselling Services of Alberta’s mission is to promote the resilience of the indigenous individual and family, through programs and services that are grounded in reclaiming our interconnectedness, reconciliation of relationships and self-determination.

Native Counselling Services of Alberta (NCSA) is currently looking for a dedicated, motivated individual to join our Integrated Case Management Team (ICMT) for the role of Team Lead. The individual will provide day to day leadership, mentorship and program support to frontline staff working with individuals and families navigating housing, stabilization, systems access, wellness and long-term goal planning. The individual we are looking for must be dependable, work with management, be productive, trauma informed and committed to guiding staff and clients through complex and changing situations in a positive and strength-based manner.

Specific responsibilities of the position include:

• To provide day-to-day supervision, coaching, guidance and mentorship to ICMT support staff.
• Oversee caseload distribution and ensuring consistent program and staff coverage.
• Ensure compliance with NCSA policy, administrative guidance, funder expectations and safety protocols.

Our ideal candidate would have the following qualifications:

• In-depth experience and working knowledge of Indigenous communities, cultures, healing and language.
• Demonstrated understanding of historic trauma and the impacts of colonization on Indigenous individuals, families and communities.
• Experience providing supervision, mentorship or leadership to frontline staff is a strong asset.
• Strong understanding of case management, crisis intervention, safety planning and community resource navigation.
• Proficiency in documentation, program reporting and use of information technology.
• Knowledge of various systems available including housing, income supports, justice, health, child and family services and community-based supports.
• Ability to build strong working relationships with internal and external partners while maintaining confidentiality and professionalism.
• Effective written and verbal communication, interpersonal skills and strong organizational/ time management skills.
• Ability to always represent Native Counselling Services of Alberta in a professional and respectful manner.
• Must have current criminal record check, child intervention check and valid Alberta driver’s license.
• Must have a reliable vehicle with required liability insurance for the position.

Starting Range - $50,000.00 - $55.000.00 annual

We are committed to providing a workplace that is inclusive and accessible to all. Should you require accommodation during the hiring process, please contact our Human Resource team.