Sales Associate

Kibbi Technologies Inc.; Vancouver; On-site; CAD 22,000 - 30,000; Full time

Job summary

Roots is seeking a Sales Associate in Vancouver to deliver exceptional customer service and build lasting relationships with shoppers. You will contribute to store presentation, support merchandising tasks, and help maintain a welcoming, product-focused environment that reflects Roots values.

The role emphasizes strong communication, teamwork, and a proactive approach to resolving customer needs while upholding store standards and loss-prevention policies.

Qualifications

• Retail experience in apparel or fashion environments preferred.
• Demonstrated ability to build relationships with customers.
• Understanding of store standards, cash handling and merchandise presentation.
• Self-starter with good judgment in varied situations.
• Strong presentation skills in a retail setting.
• Upbeat, optimistic, passionate and friendly demeanor.
• Ability to understand customer needs and translate them into service.
• Aptitude to gain buy-in for ideas, decisions, actions, products or services.

Responsibilities

• Provide exceptional customer service to promote Roots values.
• Resolve customer issues at store level in a timely, positive manner.
• Be a team player and contribute to store success.
• Perform POS transactions and merchandising tasks such as receiving shipments, replenishment, price markdowns and fitting room upkeep.
• Keep up-to-date on product and service updates.
• Ensure store is visually appealing and maintained per company standards.
• Adhere to loss prevention policies and procedures.

Skills

Retail experience

Customer relationship building

Cash handling

Merchandise presentation

Excellent presentation

Positive attitude

Customer needs understanding

Teamwork

Job description

NATURE & SCOPE

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WE'RE LOOKING FOR?

To be successful, you'll need to possess:

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company's future by:

• Display a "customer comes first" attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effective at store level in a timely and positive manner.
• Be a team player and contribute to the stores' success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

WHY JOIN ROOTS?

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'.

We'd like to thank everyone who applies, but we can only contact applicants who are most qualified.