Team Assistant #094-26

thehealthline.ca; North Bay; Hybrid; CAD 34,000 - 40,000; Full time

Benefits offered by this job

Defined benefit pension plan

Work-life balance

Professional growth support

Job summary

Ontario Health atHome is seeking a Team Assistant to deliver administrative support to Care Coordinators and manage referrals, orders and patient records. You will work in either Sudbury, North Bay, Timmins, or Sault Ste.

Marie, with a focus on accurate data entry and excellent patient service. The role requires a Grade 12 diploma and 2+ years of office experience, with strong MS Word/Excel skills and fluency in English and French.

Qualifications

• 2+ years’ related office experience.
• Accurate keyboarding and data-entry skills.
• Proficient with database software, MS Word, Excel.
• Excellent organizational skills and ability to work independently.
• Advanced multi-tasking with goal achievement.
• Exceptional interpersonal and written/oral communication skills.
• English and French language proficiency required.

Responsibilities

• Provide administrative support to Care Coordinators.
• Process referrals and orders for services, supplies and equipment.
• Manage confidential patient records.
• Enter and maintain high volumes of patient data in the electronic system.
• Answer a high volume of telephone inquiries from patients and providers.
• Provide back-up support to other positions as needed.

Skills

Office experience

Data entry

Keyboarding

Organizational skills

Multitasking

Interpersonal skills

Communication skills

French language ability

Attention to detail

Education

Grade 12 diploma

College diploma in health or social services

Tools

Database software

MS Word

Excel

Job description

We are Ontario Health atHome, ready to serve every person in Ontario.

We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Description:

CARE AND BE CAREDFOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant (Permanent, Full Time; Location: Sudbury, North Bay, Timmins, or Sault Ste. Marie ), you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

A valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must you have?

• A Grade 12 diploma (minimum)
• 2+years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word, Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work independently with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills

• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• Advanced oral and written proficiency in English and in French is essential.
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

Bilingual candidates with advanced oral and written proficiency in English and French will be given first consideration; however, less qualified candidates who don’t meet the language requirements may still be considered

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language
• Ability to speak French or another second language

French Proficiency: French required

Salary: Hourly wage $25.35 to $29.46

Terms of Employment: Full-Time

What do we offer?

• Hourly wage of $25.35 to $29.46 as per the OPSEU Collective Agreement
• Membership in a world class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario.

We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.