Team Assistant

Ontario Health atHome; Whitby; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a highly organized Team Assistant to support Care Coordinators in delivering exceptional patient care. This role involves managing patient records, processing referrals, and providing vital administrative support in a fast-paced environment. Join a collaborative team dedicated to enhancing patient experiences and promoting wellness. With a focus on professional growth and work-life balance, this position offers a rewarding opportunity to make a difference in the lives of patients while enjoying comprehensive benefits and development opportunities. If you are passionate about healthcare and excel in a supportive role, this is the perfect fit for you.

Benefits

Comprehensive benefits packages

Development opportunities

Defined benefit pension plan

Qualifications

• 2+ years of related office experience in a busy environment.
• Proficient in database software and MS Office applications.

Responsibilities

• Provide administrative support to Care Coordinators.
• Manage confidential patient records and high volume data entry.

Skills

Organizational Skills

Interpersonal Skills

Data Entry Skills

Communication Skills

Multi-tasking Skills

Education

Grade 12 diploma

College diploma in health or social services

Tools

MS Word

MS Excel

Database Software

Job description

Job Description

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must you have?

• A Grade 12 diploma (minimum)
• 2+ years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word and Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

Hours of Work

Monday to Friday 8:30am-4:30pm, subject to change as per the Collective Agreement (35 hours per week; 70 hours per bi-weekly pay period).

Position Location and Travel

A valid driver’s license and access to a vehicle is preferred.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Salary: $26.22 - $30.96/per hour

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Date Posted: April 16, 2025

Closing Date: April 23, 2025

Start Date: May 3, 2025

Program: Community

Job Type: Full-time

Group: CUPE

Branch: Whitby

Reports To: Chantelle McNeil (subject to change)