TDS Operations Analyst III

TD Securities; Toronto; On-site; CAD 65,000 - 99,000; Full time

Job summary

An established industry player is seeking a TDS Operations Analyst III to provide technical expertise and operational support. This role involves analyzing processes, leading projects, and ensuring compliance with industry standards. The successful candidate will collaborate with internal partners, develop reports, and contribute to enhancing service efficiency. Join a dynamic team that values innovation and fosters a positive work environment, where your skills and experience will be instrumental in delivering value to clients and driving operational excellence.

Qualifications

• 5+ years of relevant experience in operations or business services.
• Undergraduate degree or college diploma required.

Responsibilities

• Provide operational support and technical expertise to enhance service efficiency.
• Lead small-scale projects and manage cross-functional initiatives.

Skills

Project Management

Analytical Skills

Technical Expertise

Communication

Risk Management

Education

Undergraduate Degree

Postgraduate Degree or Certifications

Job description

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Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

TD Securities

Pay Details

$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key aspects of the colleague experience at TD. Our policies allow colleagues to progress through the salary range as they advance in their roles. The actual offered base pay may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation with their recruiter.

Job Description

Customer

• Provide technical expertise and operational support for the Global Operations and Business Services function.
• Identify, document, and investigate transaction/process exceptions beyond first-level operations.
• Lead small-scale projects as a project lead or subject matter expert using project management methodologies.
• Coordinate with partners and expertise on key initiatives.
• Communicate project status and escalate issues to senior management as needed.
• Contribute to developing and implementing new products, workflows, and operational efficiencies.
• Analyze process drivers and systemic issues, interpret findings, and recommend solutions.
• Manage cross-functional initiatives to deliver value internally or to clients.
• Develop reports and analyze operational data to support decision-making.
• Maintain relationships with customers, partners, and vendors, addressing complex issues.
• Work closely with internal partners to meet client needs.

Shareholder

• Ensure timely and accurate completion of business processes per SLA requirements.
• Develop and implement standards and policies to mitigate risks and enhance service efficiency.
• Stay informed on regulations and industry trends, assessing impacts on operations.
• Manage confidential information discreetly.
• Research and analyze service delivery issues, contribute to audits, and generate reports.
• Create and deliver presentations and communications for management and broader audiences.
• Support risk management and compliance with industry standards and regulations.
• Participate in change management initiatives, ensuring clear communication of new processes.
• Minimize operational and regulatory risks by adhering to bank and industry codes of conduct.

Employee/Team

• Participate actively in team activities, fostering a positive environment.
• Share industry knowledge and improve processes through critical thinking and ideas.
• Engage in performance management and cross-training activities.
• Keep team members informed about project and operational updates.
• Mentor others, share knowledge, and promote best practices.
• Develop strong relationships with internal and external stakeholders.
• Support a diverse, inclusive work environment.
• Represent the Global Operations & Business Services internally and externally.

Breadth & Depth

• Deep understanding of the operating environment, processes, and transaction lifecycle.
• Relevant experience and skills, with the ability to handle complex requests.
• Identify and investigate operational issues, providing recommendations or escalation.
• Support reporting functions and analysis for business support.
• Operate as a project lead or team member on initiatives.
• Provide training and guidance to junior staff.
• Support multiple functions within the broader business.
• Typically report to a Group Manager.

Experience and Education

• Undergraduate degree or college diploma.
• 5+ years of relevant experience, postgraduate degree, or certifications.

Who We Are

TD Securities offers a wide range of capital markets products and services to clients worldwide, with a focus on innovation, execution, and experience. We are committed to growth, community, and delivering value to our clients daily.