TD Insurance, Bilingual (Eng./Fre.) Complex Claims Advisor (Field Team)

Sécurité Nationale Compagnie d'Assurance; Montreal; On-site; CAD 79,000 - 112,000; Full time

Benefits offered by this job

Total Rewards Package

Job summary

TD Insurance, part of TD Bank Group, is seeking a Complex Claims Advisor in Montréal to investigate, evaluate, and resolve complex claims involving high risk, litigation, or environmental issues within their authority. The role includes field visits, statements, and negotiations with clients and third parties to secure timely resolutions.

The candidate will collaborate with internal and external partners to ensure accurate reserving and risk mitigation, contributing to a legendary customer

Qualifications

• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, multi-faceted environment.
• Ability to work independently while supporting a team.

Responsibilities

• Investigate, evaluate and resolve complex, high-risk claims (may involve litigation).
• Meet clients/witnesses in person to obtain statements and negotiate with clients/third parties.
• Act as SME to increase knowledge base within claims and support colleagues.

Skills

Bilingual English/French

Residential claims experience

Strong communication skills

Driver's license

Education

AMF claims adjusting license

CIP/FCIP designation

Job description

Work Location & Hours

Work Location: Montréal, Quebec, Canada Hours: 35

Pay Details

Pay Details: 79 100 $/$79,100 - 111 700 $/$111,700 CAD

Job Description: Department Overview

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Quebec (Laval, Montreal), Ontario (Toronto, Markham, Burlington, and Peterborough), Atlantic Canada (Halifax, Saint John), Calgary and Edmonton, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

The Complex Claims Advisor Role Summary

The Complex Claims Advisor is responsible for the investigation, evaluation and timely resolution of complex claims which may involve litigation, liability and environmental issues within their area of expertise and authority. They uses expert knowledge to handle complex, high-risk claims that typically take more than 1 year to resolve. In this role, you will be required to meet clients/witness etc in person. to obtain statement and/or negotiate claims with clients and third parties. The Complex Claims Advisor might be responsible for handling claims for our high net worth clients. This role contributes to the legendary customer experience by collaborating with internal and external partners while valuing speed and accuracy. The Complex Claims Advisor applies their technical knowledge to ensure all claims are appropriately reserved and resolved while mitigating risks and escalations.

Key Accountabilities Include

Customer Experience Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed. Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions. Appropriately leverage external vendors, approved and non-approved. Share knowledge, expertise and provide advice to colleagues in order to recommend additional services / support / resources to the customer, where necessary Ensure customer problems are handled appropriately and escalating issues when necessary. Develop and Manage the Team/Teamwork Contribute to a positive working environment. Demonstrate flexibility to be able to change activities based on customer and business needs. Actively participate in the performance management process. Meet professional/personal development objectives by utilizing learning maps and external courses as required. Engage in and complete all internal training required for the role. Actively participate in regular meetings and coaching sessions. Actively participate and/or lead peer coaching and training Provide guidance and technical support to colleagues. Business Results Contribute to the achievement of business objectives by meeting or exceeding individual and team goals. Act as the Subject Matter Expert (SME) in their area of expertise to increase knowledge base within claims. Assess and mitigate risks and elevate as required. Ensure accurate and timely reserving of claims. Demonstrate the ability to apply claims management principles & procedures in order to manage claims costs and leakage. Identify potentially fraudulent claims and handle according to organizational processes/procedures. Meet claims service standards and works with claims management vendors to maintain the service standards. Internal Practices and Processes Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements. Understand and apply business operation policies and procedures and legislation. Be knowledgeable of and comply with company and industry codes of conduct. Ensure necessary due diligence to support the accuracy of all insurance claims.

Job Requirements

You possess excellent verbal/written communication skills. You have a pleasant and patient telephone manner. You have a superior client service orientation. You are empathetic and communicative. You have excellent organization and time management skills. You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment. You have the ability to work independently while supporting a team environment. You have the ability to effectively deal with change and help foster an environment open to change. You maintain a positive demeanor and foster team spirit. You are bilingual (English/ French). You are available to drive on a larger area to meet client for larger loss in Quebec. (Montreal, North and Southshore , Eastern Township, Laurentians etc). You have demonstrated good attendance and promptness. 5-7 years of field residential claims experience, more would be an asset. Valid driver's license CIP/FCIP designation is an asset. An AMF issued claims adjusting license is a requirement to be considered for this role.

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Total Rewards Package

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

• base salary
• variable compensation
• health and well-being benefits
• savings and retirement programs
• paid time off
• banking benefits and discounts
• career development
• reward and recognition programs

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Accommodation

Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Language Requirement (Quebec only): Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

Our Values

Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Commitment to Diversity, Equity, and Inclusion

Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific