Tasting Room Associate, Laughing Stock Vineyards

Arterra Wines Canada; Penticton; On-site; CAD 28,000 - 33,000; Part time

Job summary

Laughing Stock Vineyards in Penticton, BC is seeking enthusiastic tasting room staff to greet guests, guide engaging tastings, and share our winery story. You will provide exceptional service, process sales, and help maintain a welcoming space.

Candidates should have hospitality or retail experience, enjoy interacting with people, and be able to stand for long periods, lift up to 40 lbs, and work weekends and some evenings. Training will be provided for wine knowledge.

Qualifications

• Hospitality or customer service experience preferred.
• Outgoing and friendly with strong interpersonal skills.
• Comfortable speaking to small groups and telling engaging stories.
• Basic math skills for cash handling and transactions.

Responsibilities

• Greet guests warmly in the tasting room.
• Conduct informative wine tastings and guided experiences.
• Share information about wines, winemaking, and vineyard story.
• Provide excellent customer service and boost guest satisfaction.
• Process sales transactions (cash, cards, club signups, merchandise).
• Recommend wines and assist with purchases and wine club enrollments.
• Maintain clean, organized tasting room and outdoor spaces.
• Restock tasting supplies, glassware, and displays.
• Assist with light event setup and weekend support.

Skills

Customer service

Hospitality

Public speaking

Cash handling

Tools

POS system

Job description

Job Description:

Laughing Stock Vineyards is dedicated to crafting exceptional wines and creating memorable experiences for our guests. We’re looking for enthusiastic, guest-focused individuals to join our tasting room team!

Responsibilities include:

• Warmly greet and welcome guests to the tasting room

• Conduct engaging, informative wine tastings (guided flights, seated tastings, or walk-in pours)

• Share knowledgeable information about our wines, winemaking process, vineyard practices, and winery story

• Provide excellent customer service and create memorable guest experiences

• Accurately process sales transactions (cash, credit, wine club sign-ups, merchandise)

• Recommend wines and assist guests with purchases and wine club enrollment

• Maintain a clean, organized, and inviting tasting room and outdoor spaces

• Restock tasting supplies, glassware, and retail displays

• Assist with light event setup and support during special events and weekends when needed

What you’ll bring

• Previous hospitality, retail, or customer service experience (wine knowledge is a plus but not required—we will train the right person!)

• Outgoing, friendly, and genuinely enjoys interacting with people

• Comfortable speaking in front of small groups and telling engaging stories

• Basic math skills for handling cash and processing transactions

• Ability to stand for extended periods and lift/carry up to 40 lbs (cases of wine)

• Available to work weekends, some holidays, and occasional evenings (peak season flexibility is important)

• 19+ years of age (required for serving alcohol)

Compensation: starting at $20/hr

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.