Talent Pool - Beekeeping Field Operations Supervisor | Anywhere in the US/Canada/UK/Europe

Alvéole; Canada; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading urban sustainability firm seeks a Beekeeping Field Operations Supervisor to oversee service delivery and ensure customer satisfaction across multiple sites. Responsibilities include managing subcontractors, delivering workshops, and maintaining service quality for approximately 150 customers. Ideal candidates are customer-focused, organized, and possess hands-on beekeeping experience. This position requires about 50% travel. Join a company dedicated to creating a nature-positive impact through urban beekeeping.

Qualifications

• Hands-on beekeeping experience to manage a few hives.
• Experience in service delivery or operations.
• Willing to travel and work on customer sites approximately 50% of the time.

Responsibilities

• Manage service delivery for ~150 customers and oversee subcontracted/full-time beekeepers.
• Serve as second point of contact for customer operational issues.
• Deliver workshops and coordinate installation of customer entitlements.

Skills

Customer-focused

Organizational skills

Excellent communication

Problem-solving

Empathy

Tools

Operational tools

Dispatching software

Job description

Beekeeping Field Operations Supervisor

Location: Anywhere (Hybrid remote and in-person with travel) in the US/Canada/UK/Europe

Contract type: Permanent full time

Starting date: For future opportunities

We are building a network of talents ! If you have professional or urban beekeeping experience and want to bring it to a meaningful, customer-facing role, we’d love to hear from you !

While we may not have immediate openings today, we’re eager to connect with passionate, skilled individuals with beekeeping experience who are interested in joining our community.

By submitting your interest, you’ll be added to our priority pipeline and contacted first when a role opens in the area.

But First, a Bit Of Context About The Role

Reporting to the Head of Operations, the Beekeeping Field Operations Supervisor is responsible for delivering consistent, high-quality service across a portfolio of approximately 150 customers in a defined territory. They oversee both subcontracted and full-time beekeepers, ensure that customers receive what was promised, and act as the on-the-ground escalation point for operational issues. This is a highly visible role, with around 50% of time spent visiting customer sites. This role is accountable for service quality, customer retention, cost control, and execution at scale. It requires strong coordination with internal teams and the ability to represent Alvéole professionally in the field.

What Your Key Responsibilities Will Look Like

• Territory Oversight and Service Quality: Manage service delivery for ~150 customers, ensuring all service components are fulfilled. Oversee subcontracted and full-time beekeepers to ensure service is completed professionally and on time. Conduct in-person site visits (expected ~50% of the time) to inspect installations, ensure safety standards, and build relationships. Monitor operational data in tools such as Zuper and MyHive to track progress, identify risks, and report results
• Customer Support and Escalations: Serve as the second point of contact for customers when operational issues cannot be resolved by Customer Support. Respond quickly to service problems, provide field-level insight, and ensure issues are resolved to the customer’s satisfaction. Act as a trusted partner to internal Customer Support and Dispatch teams, ensuring tight handoffs and smooth collaboration
• Service Delivery: Personally deliver workshops for high-priority customers to ensure a high-impact experience. Coordinate the installation of add-ons like sensors. Ensure timely and complete delivery of customer entitlements such as 100 jars of honey. Flag upselling opportunities to the Revenue team and support their execution when relevant.
• Retention and Customer Success: Build trust and familiarity with customers through professional, reliable service delivery. Own service quality-related retention metrics and contribute directly to customer renewals. Work closely with Revenue’s Account Managers, especially on top-tier clients, to ensure alignment and shared accountability
• Field Team Supervision: Support and hold accountable subcontracted and FTE beekeepers. Ensure beekeepers represent Alvéole well on-site, follow all safety and service protocols, and complete work to Alvéole’s standards. Take proactive steps to address performance issues, capacity gaps, or quality concerns in the field

How Success Will Be Measured In This Role

• Renewal and churn rates in assigned territory
• Timely delivery of key customer entitlements (e.g. 100 jars, sensors, workshops)
• Subcontractor and FTE performance and reliability
• Escalation resolution speed and quality
• Field data accuracy and operational reporting compliance
• Territory-level service costs staying within budget

We are a match if you are

• Willing and able to travel regularly and work on customer sites (approximately 50% of the time)
• You have some hands-on beekeeping experience - even at a basic level - to understand on-site realities and feel comfortable managing a few hives during visits.
• Customer-focused and highly organized, with experience in service delivery or operations
• Comfortable managing external partners and internal staff with empathy and accountability
• Excellent communicator with the confidence to represent Alvéole in the field
• Problem-solver who thrives on making things work smoothly for customers
• Familiar with operational tools (e.g., dispatching software, field data systems)

Nice to Haves we are going to look at

• Experience managing field-based subcontractors or vendor partners
• Background in sustainability, education, hospitality, or agriculture
• Confidence in public speaking or workshop delivery
• French and/or English fluency depending on territory

About Alvéole

At Alvéole, we believe in doing work that makes an impact - no matter what position you hold in the organization. Rooted in urban beekeeping, Alvéole has evolved into a thriving organization with a passionate workforce of 115+ individuals, working across 70+ cities in Canada, the United-States and Europe. Together, we share a common goal - to create a nature-positive impact by connecting people to nature in urban settings. Primarily servicing the commercial real estate industry, Alvéole is committed to promoting sustainable practices and creating a positive impact on the environment through our innovative nature solutions.

Alvéole’s impact-driven Culture is centered around its values:

We make the customer win
We do meaningful work
We grow together
We share our passion
We push boundaries
We choose optimism

We don’t believe in values for the sake of having them. Alvéole is full of diverse experiences and perspectives, but by necessity our values are what we all have in common - they are what bind us together as an organization, and they are a non-negotiable commitment to doing things differently. Our values illustrate the ‘how’ behind our approach to work, and we use them as a compass to keep ourselves on the path that will lead us to success the ‘right’ way. Values hold us accountable to the culture we’ve set out to build for our team members, and the impact we’ve committed to making with our product.

Our commitment to Inclusion & Belonging

At Alvéole, we embrace diversity as a core part of our identity and success. We foster an inclusive environment where individuals from all backgrounds, experiences, and perspectives feel valued. Our team’s unique talents create a vibrant, innovative workplace where everyone can be their authentic selves. We actively seek to attract and retain a diverse workforce, celebrating differences that strengthen us. We encourage applicants needing accommodations to contact [e-mail].