Talent and Business Operations Manager, Stores

Sephora; Halifax Regional Municipality; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Product discounts

Gratis & exclusive brand events

Extended health and life insurance

Job summary

Sephora Canada is seeking a Store Operations and Talent Manager in Halifax to lead talent acquisition, training, scheduling, and payroll. You will drive performance, oversee store operations including inventory, and manage expenses while delivering exceptional customer experiences.

Ideal candidates have 2–4 years of store management experience in beauty/retail, strong communication skills, and the ability to lead high-performing teams in a fast-paced environment.

Qualifications

• 2–4 years of management experience in beauty, retail, or customer service environments.
• Experience recruiting, staffing and hiring across store roles, including leadership.
• Excellent verbal and written communication skills; ability to influence at all levels.

Responsibilities

• Lead talent sourcing, interviews, and hiring for store roles.
• Manage training strategies in collaboration with the Store Director and Education partners.
• Oversee scheduling and payroll to ensure accuracy and timeliness.
• Conduct annual performance reviews and manage development plans.
• Oversee store operations, including inventory, receiving, testing, returns and cycle counts.
• Monitor sales performance, staffing, and controllable expenses within store guidelines.

Skills

People management

Talent acquisition

Scheduling

Payroll

Performance reviews

Inventory control

Communication

MS Excel

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Job description

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 298486

Store Name/Number: NS-Spring Garden (2312)

Address: 5476 Spring Garden Rd, Halifax, NS B3J 1G3, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

What you’ll be doing as a Store Operations and Talent Manager at Sephora

• Talent Champion. Conduct final interviews for all key positions. Utilize the online applicant tracking system as needed to source, select, and hire candidates.
• Training & Development. Manage all training-related functions within the store. In conjunction with the Store Director and Education partners develop and execute the store's on-going training strategy.
• Scheduling & Payroll. Oversee weekly schedule creation and approve time-off requests. Manage the store’s payroll process, ensuring it aligns with company, regional, and district guidelines, and is submitted on time so team members are paid accurately and promptly.
• Performance Assessment & Development. Write and deliver annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store. Participate in the management of all performance management situations within the team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Operational Excellence. Oversee all store operations, ensuring processes are executed to company standards. Manage inventory, including shipping, receiving, returns, tester and supply control, and cycle counts—all completed accurately and on time within company guidelines
• Entrepreneurial Spirit. Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if

• You have 2-4 years of management in the beauty, retail, or customer service industry equivalent internal experience.
• You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.
• You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows, Word, and Excel.

Location, Availability, and Physical Requirements

• On-site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.
• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora’s Total Rewards

• The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

The compensation ranges between CAD$ - CAD$. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.