Systems Support Analyst Intermediate(HRIS Support Analyst)

Ian Martin; Mississauga; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading company is seeking a Systems Support Analyst to enhance HRIS processes and user satisfaction. The role involves providing technical support, managing user requests, and troubleshooting issues within a complex enterprise environment. Candidates should hold a relevant Bachelor's degree and have experience with SaaS tools, including HCM modules. Bilingual skills in English and French are preferred.

Qualifications

• Understand employee journey in an enterprise environment.
• Troubleshoot user/system issues according to service level agreements.
• Ability to manage incoming requests and resolve issues under pressure.

Responsibilities

• Provide day-to-day user support and triage tickets.
• Manage user lifecycle for the HRIS.
• Monitor system events and perform standard changes.

Skills

Problem Solving

User Support

Data Analysis

SaaS Tools

Bilingualism

Education

Bachelor's degree in HRIS, IT, or related field

Tools

SuccessFactors HCM

Cloud Systems

Job description

Systems Support Analyst Intermediate (HRIS Support Analyst)

Pay: Competitive

Employment type: Contract

Job Description

Reporting to the Senior Manager – Digital HR, you will be responsible for ensuring high user satisfaction, understanding our ecosystem, driving improvements to existing processes, and addressing the root causes of recurring problems. You will collaborate hands-on, supporting the systems and processes critical to our people.

Responsibilities

1. Day-to-day user support and triaging of tickets.
2. Manage user lifecycle management for our HRIS.
3. Provide service management related reports.
4. Submit and manage the vendor ticket queue.
5. Monitor and manage system events.
6. Perform standard changes on HRIS using standard change management practices.

Qualifications

1. Understand the employee journey and events within a complex enterprise environment.
2. Troubleshoot user and system issues to uphold service level agreements.
3. Problem solve with little guidance on SaaS tools within secure and segmented environments.
4. Ability to work under pressure, manage incoming requests, prioritize, and resolve problems simultaneously.
5. Bachelor's degree in HRIS, IT, or related field.
6. Working knowledge of SuccessFactors HCM modules (BizX, Recruitment, JAM).
7. Experience in data analysis and manipulation with large datasets.
8. Knowledge of network, integration, and cloud systems.
9. Bilingualism (English and French) is an asset.

Application Process

Apply through Raise, an established IT and engineering hiring firm. We value diversity and inclusion. Only selected candidates will be contacted. For accommodations, contact us at [phone] or [e-mail].

About the Company

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Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Accommodations are available for applicants with disabilities. Contact [e-mail] or 407-000-0000.

All new hires must complete Form I-9 and provide proof of work eligibility. An AEDT will score your skills. For NYC applicants, request accommodations at [e-mail] or 407-000-0000.