Systems Support Administrator

Framestore VR Studio; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

Framestore VR Studio in Montreal is seeking a Systems Support Administrator to join the Systems Support team across North America. You will act as escalation point for IT issues and support storage, virtualization, and render farm environments.

You’ll work with Grafana/Nagios for monitoring, manage OS images and licenses, and help keep artists workflows running smoothly. This role includes on-call shifts and collaboration with cross-functional teams.

Qualifications

• 3+ years in a level 1 IT position or similar role.
• Hands-on hardware experience; builds, upgrades, repairs.
• OS support (Redhat based, Windows and OSX) and application deployment.
• Active Directory management.
• Basic scripting language (PowerShell, Bash, Python).
• Basic knowledge of Git/version control workflows.
• Understanding of enterprise storage architecture and file systems (GPFS, Isilon, ZFS).
• VMware ESXi administration and virtualization fundamentals.
• Strong experience in a customer-facing role.
• Strong self-guided problem-solving skills
• A commitment to teamwork
• Proven ability to adapt and work well under pressure and to tight deadlines.
• Excellent communication and interpersonal skills

Responsibilities

• Escalation support for incidents and requests using JIRA service desk.
• Support of storage requests
• Monitors and maintains a variety of physical and logical systems
• Administration of the OS images and Linux/Windows application packages.
• Management of the Licences servers and services
• Support of the Render farm (software)
• Support and administration of enterprise storage platforms and file systems.
• Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios.
• Works independently and in teams on administrative and technical projects
• Produce and update documentation using Confluence
• Collaborate with other technology teams on various projects and to support artists workflows and production requirements
• You will partake in an on-call rotation to provide support outside working hours.

Skills

IT support

Active Directory

Scripting (PowerShell/Bash/Python)

VMware ESXi

Linux/Windows admin

Git/version control

Documentation (Confluence)

Customer-facing

Problem solving

Teamwork

Tools

Confluence

Grafana

Nagios

GPFS

Isilon

ZFS

Job description

The multi-Oscar-winning creative Film & Episodic studio, at Framestore has worked with some of the greatest storytellers in film today. Collaborating with directors and producers across the complete filmmaking process to help design, plan and create beautiful images, we focus on finding innovative creative solutions to support their vision and set new standards for visual effects in cinema.

Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible.

About the role

The Systems team is responsible for designing, implementing, maintaining and troubleshooting the technology infrastructure. This includes, but not limited to, storage, networking, workstations, cloud, virtualisation and rendering. We invest time into training and mentoring. If you would like working with a local team that has a large global presence, want to learn and develop on the job, and become a part of a team that helps support the creation of some of the best Visual effects in Cinema, then look no more. Framestore awaits you!

The position

What you’ll do:

The Systems Support Administrator will be part of the Systems Support team. They act as an escalation point for the IT Support team which is also part of the Systems Support team supporting studios across North America.

• Escalation support for all incidents and requests using JIRA service desk
• Support of storage requests
• Monitors and maintains a variety of physical and logical systems
• Administration of the OS images and Linux/Windows application packages.
• Management of the Licences servers and services
• Support of the Render farm (software)
• Support and administration of enterprise storage platforms and file systems.
• Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios.
• Works independently and in teams on administrative and technical projects
• Produce and update documentation using Confluence
• Collaborate with other technology teams on various projects and to support artists workflows and production requirements
• You will partake in an on-call rotation to provide support outside working hours.

Requirements

What we’re looking for:

• 3+ years in a level 1 IT position or similar role
• Hands-on hardware experience; builds, upgrades, repairs.
• OS (Redhat based, Windows and OSX) and application support and deployment
• Active Directory management
• Basic scripting language (Powershell, Bash, Python)
• Basic knowledge of Git/version control workflows.
• Understanding of enterprise storage architecture and file systems (GPFS, Isilon, ZFS).
• VMware ESXi administration and virtualization fundamentals.
• Strong experience in a customer-facing role.
• Strong self-guided problem-solving skills
• A commitment to teamwork
• Proven ability to adapt and work well under pressure and to tight deadlines.
• Excellent communication and interpersonal skills

You might also have:

• Configuration Management and Automation
• Windows Systems administration, patch management, and deployment
• Networking (Layer2, Layer3, including dynamic routing and VPN tunnels)
• Backup and storage management
• Familiarity with render farm infrastructure and VFX production environments.
• Exposure to cloud-based infrastructure and hybrid environments.

Accessibility Statement

Our Montreal studio has universal access, with step-free entry, accessible toilets, and quiet spaces available. We are committed to providing an inclusive workplace for everyone and continue to improve accessibility to ensure all employees feel supported.