Systems Specialist, FP&A

Themis Solutions Inc.; Burnaby; On-site; CAD 89,300 - 120,700; Full time

Benefits offered by this job

Competitive salary with insurance

Flexible time off policy

$2,000 annual counseling benefit

RRSP matching and RESP contribution

Job summary

Themis Solutions Inc. is looking for a Systems Specialist, FP&A located in Burnaby, Canada. This role focuses on providing high-quality support while managing the EPM solution Pigment, ensuring system reliability and user satisfaction.

The ideal candidate has 3-5 years of experience in EPM platforms and a proven ability to work collaboratively within a technical team. The position offers a hybrid work environment and a competitive compensation package.

Qualifications

• 3-5 years experience with EPM platforms in an FP&A context.
• Experience troubleshooting technical issues.
• Ability to translate technical fixes for non-technical users.

Responsibilities

• Act as technical point person for EPM solution (Pigment).
• Manage end-to-end ticket lifecycle and customer support.
• Coordinate system enhancements and resolve bugs.

Skills

EPM platforms experience

Customer-first support

Analytical problem-solving

Documentation writing

Tools

Pigment

NetSuite

Workday

SFDC

Looker

Job description

Overview

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are looking for a Systems Specialist, FP&A to join our FP&A Systems team.

This role is for someone who is passionate about technical problem‑solving and providing high‑quality support while making a tangible impact across the organization. We are looking for high‑performing, curious individuals who bring a customer‑focused mindset to every technical challenge.

The role is available at our hub locations – Burnaby, Calgary, or Toronto. All hub‑based employees are expected to be in the office at least twice a week on our Anchor Days. Occasional travel to partner or supplier sites may be required.

Key Responsibilities

• Act as a technical point person for our EPM solution (Pigment), ensuring system health through proactive maintenance and monitoring.
• Manage the end‑to‑end ticket lifecycle by providing timely customer‑first support and technical troubleshooting for internal users.
• Coordinate with teammates and stakeholders to resolve bugs and execute system enhancements that improve the user experience.
• Assist in maintaining FP&A integrations with connected applications such as NetSuite, Workday, SFDC, and Looker.
• Execute user acceptance testing (UAT) and quality checks to ensure data integrity and system reliability.
• Administer user licenses and permissions while ensuring proper controls for sensitive financial data.
• Draft and maintain application documentation, help articles, and instructional materials to empower users.
• Support Senior Specialists in scoping requirements for new roadmap features by providing insights into common user pain points.

Qualifications

• 3–5 years experience with EPM platforms, either from an administration/maintenance standpoint or as a power user within an FP&A team.
• Familiarity with financial reporting, planning, budgeting, and forecasting processes.
• Experience troubleshooting and resolving technical issues in a fast‑paced environment.
• A customer‑first approach to providing support, with the ability to translate technical fixes into clear communication for non‑technical users.
• Proven ability to collaborate and coordinate effectively within a team to meet shared goals.
• Experience writing user‑facing documentation or training guides.
• Exceptional analytical and problem‑solving skills.
• Demonstrate a keen interest in improving your craft by using AI.

Preferred Qualifications

• Hands‑on experience administering or building in Pigment.
• Prior experience working with a wider scope of stakeholders across the business outside of just Finance.
• A solid understanding of data structures and how they impact financial reporting.

Benefits & Compensation

Compensation is a core part of Clio’s Total Rewards Program. Salary range for this role is $89,300 to $120,700 CAD, with separate bands for other regions. The range reflects skill, experience, and impact.

• Competitive, equitable salary with top‑tier health, dental, and vision insurance.
• Hybrid work environment with expectation for local Clions to be in office at least twice per week.
• Flexible time off policy, encouraged 20 days off per year.
• $2,000 annual counseling benefit.
• RRSP matching and RESP contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

Diversity, Inclusion, Belonging & Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher‑performing teams and better innovation. We are committed to equal employment and encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.