Systems Engineer Sr- Workspace One

American Addiction Centers; Charlotte (NC); Hybrid; CAD 90,000 - 136,000; Full time

Job summary

Advocate Health is seeking an experienced Enterprise Mobile engineer for the Enterprise Mobile team. The role is primarily remote, with occasional onsite travel, and hours from 8-5 with on-call rotation.

You will work on mobility policies for Teams and Exchange, evaluate software, and coordinate system software installations and upgrades. Required background includes JAMF-Pro, Workspace One, and Imprivata MAM familiarity, plus strong collaboration with vendors and staff to resolve issues.

Qualifications

• Experience with Mobile Device Management platforms (Workspace One, Jamf-Pro, Apple DEP, Samsung Knox).
• Formulates and defines specifications for complex operating software programming applications and maintains existing ones.

Responsibilities

• Designs, codes, tests, debugs and documents programs for operating systems.
• Plans and coordinates software installations and upgrades; communicates status to staff and clients.
• Provides responsive support to clients and departmental personnel.
• Interacts with vendors and staff to coordinate changes and resolve issues.

Skills

JAMF-Pro

Workspace One

Apple DEP

Samsung Knox

Mobile Device Management

Education

Bachelor's Degree in Computer Science/Related

Tools

Tivoli

Maestro scheduling

Job description

Department:

12238 Enterprise Corporate - Collaboration Technology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Position is for Enterprise Mobile team. Looking for an experienced engineer with background in JAMF, Workspace One and Imprivata MAM.

Position is primarily remote but will require onsite travel at times. Hours 8-5pm with on call rotation.

Pay Range

$47.50 - $71.25

Job Summary

Formulates and defines specifications for complex operating software programming applications, or modifies and maintains complex existing applications using engineering releases and utilities from the manufacturer. Designs, codes, tests, debugs and documents those programs. Usually responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting and advanced mathematical /scientific software packages.

• Working knowledge of Mobile Device Management platforms (Workspace One, Jamf-Pro, Apple DEP, and Samsung Knox)
• Formulates and defines specifications for complex operating software programming applications or modifies and maintains complex existing applications using engineering releases and utilities from the manufacturer.
• Designs, codes, tests, debugs and documents those programs.
• Usually responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting and advanced mathematical /Scientific software packages
• Plans, schedules, and coordinates complex system software installations and upgrades for systems implemented. Ensures team follows change management processes and makes suggestions on change management process improvements.
• Creates tasks, work estimates, and resource requirements on those tasks. Monitors tasks and resources and initiates corrective actions. Communicates with staff and clients to keep them informed with regard to activity status and potential problem areas and provides recommendations to management.
• Provides responsive support to clients, technical, administrative, and other departmental personnel.
• Evaluates new and existing software products. Develops plan, recommends solutions and provides for maintenance, testing, documentation and training for the operating systems and hardware.
• Develops plan, recommends solutions and provides for maintenance, testing, documentation and training for the operating systems and hardware.
• Need to understand mobility as it pertains to Teams and Exchange policies.
• Works with vendors on system installation and setup.
• Recommends and implements solutions, understanding the ramifications for problems within Information Services.
• Defines protocol for working with customers and appropriately balances needs and resources.
• Acts as a technical escalation point with vendors and staff to coordinate application software and hardware changes. Prioritizes problems and issues as needed. Works collaboratively with vendors at technical and management level to resolves problems and manage escalation.
• Other duties as assigned

Essential Functions

• Maintains within established levels, the technical performance of Unix and mainframe based hardware and software supporting the administrative, financial, patient care, and other departmental computer applications. Provides responsive support to the application development and operational activities of the IS Department.
• Monitors system performance, makes recommendations, and takes appropriate action to insure the best performance per utilization of computer resources.
• Advises IS staff on proper data administration and program design to improve capabilities of existing programs and systems.
• Supports the HBOC Star and Pathways products and PeopleSoft financial applications from a technical perspective. Also works with other departmental applications on support and setup. Works with vendors on system installation and setup.
• Supports all AIX, HP, and Digital Unix operating systems. Supports Technology applications such as Tivoli and Maestro scheduling packages.
• Recommends and implements solutions, understanding the ramifications for problems within Information Services.
• Defines protocol for working with customers and appropriately balances needs and resources.
• Develops and implements process improvement initiatives within Information Services.
• Understands basic concepts of the budget process. Able to develop and execute a simple project on time and within budget.

Physical Requirements

Work is subject to high-level visibility through exposure to administration. Requires a high degree of proficiency in verbal and written communications. Must be available for callback support on a regular basis, extensive evening and weekend hours due to schedules at times for conversions, training required. Must be able to lift up to 35 lbs.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base Pay: $96,824.00- $145,288.00 annually

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate’s job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Visit totalrewards.orgto access your existing Total Rewards and view this FAQto learn more about the internal transfer process.

Education, Experience and Certifications

High School Diploma or GED required; Bachelor’s Degree in Computer Science, Business Administration, or job related field preferred.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.